Remote Cloud Support Engineer (AI-First)

Cloud Blue; Philippines; Remote; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Remote-first work

Job summary

Managed.com, the parent of CloudBlue, is seeking a Technical Support Engineer to own customer-impacting incidents on our cloud-commerce platform. This remote-first role focuses on CloudBlue, supporting providers and end customers, with end-to-end ticket management and occasional phone escalations.

You will guide customers on best practices, troubleshoot issues, and collaborate with product teams to ensure timely resolutions, while maintaining SLAs and producing knowledge base content.

Qualifications

• Bachelor’s in Computer Science or related engineering.
• 3+ years in support engineering.
• Strong Linux administration (CentOS/RHEL).
• Experience with networks and TCP/IP.
• Experience with databases (PostgreSQL/MySQL/Oracle).
• Familiarity with APIs (REST, SOAP, JSON, XML).
• Relevant experience in web hosting environments.
• Strong English communication skills.
• Experience with Java, Python, or C++ is a plus.
• Kubernetes experience is an asset.

Responsibilities

• Provide guidance to customers by answering how-to questions and recommending best practices.
• Investigate reported technical issues, perform troubleshooting, and determine root causes.
• Resolve issues by following established procedures and documentation.
• Collaborate with developers, account managers, and product teams for timely resolution.
• Manage workload effectively and provide updates in line with SLAs.
• Log, update, and close all tickets accurately in the tracking system.
• Document troubleshooting steps and solutions as technical notes.
• Stay current on products and related technologies through training.
• Support other tasks or projects as assigned.

Skills

Linux administration

Networking (TCP/IP)

SQL

APIs & integrations

Reading system logs

English communication

Kubernetes

Education

Bachelor’s in Computer Science or related Engineering

Tools

PostgreSQL/MySQL/Oracle

Job description

Managed.com, the parent of CloudBlue, is seeking a Technical Support Engineer to own customer-impacting incidents on our cloud-commerce platform. This remote-first role focuses on CloudBlue, supporting providers and end customers, with end-to-end ticket management and occasional phone escalations.

You will guide customers on best practices, troubleshoot issues, and collaborate with product teams to ensure timely resolutions, while maintaining SLAs and producing knowledge base content.