Remote Campaign Coordinator - Ops & Training Support

ConnectUs Marketing Solutions, Inc.; Philippines; Hybrid; PHP 201,000 - 223,000; Full time

Benefits offered by this job

Health benefits

Leaves

Bonuses

Incentives

Job summary

ConnectUs Marketing Solutions, Inc. is seeking a Campaign Coordinator to oversee daily campaign operations from home or hybrid setups in Batangas City. The role requires ensuring campaigns run smoothly, coaching agents, and monitoring attendance, with an emphasis on clear communication and timely updates.

The position is full-time with a graveyard Monday to Friday shift. Starting salary ranges from PHP 18,000 to 20,000, with benefits and incentives linked to performance and tenure.

Qualifications

• Experience as an account manager/telemarketing agent.
• Experience as a quality assurance analyst.
• Proven experience as a campaign manager or similar supervisory position.
• Proficient in English.
• Exceptional verbal and written communication skills.

Responsibilities

• Assist in the implementation and coordination of daily campaign operations.
• Monitor agent attendance, schedule adherence, and basic performance indicators.
• Provide timely updates, reminders, and campaign announcements to the team.
• Help facilitate team huddles and refreshers as needed.
• Ensure agents are well-briefed with campaign objectives, call flows, and updates.
• Provide day-to-day assistance to agents regarding campaign processes, FAQs, and call handling.
• Relay agent concerns or escalations to the Operations Manager.
• Assist in addressing simple policy clarifications or documentation follow-ups.
• Promote a positive and collaborative work environment.
• Generate and submit daily/weekly/monthly campaign performance reports.
• Track KPIs such as performance statistics, attendance, and QA scores.
• Flag performance trends, areas of concern, and improvement opportunities to supervisors.
• Maintain records and trackers used for agent performance monitoring.
• Coordinate with QA, Trainers, and the Operations team for agent follow-ups and coaching plans.
• Support the implementation of developmental action plans.
• Collaborate with leadership in training, nesting, and transitioning of new hires.
• Help document campaign SOPs and contribute to process improvement initiatives.
• Keep campaign logs, attendance sheets, and report files updated.
• Assist in scheduling coaching or evaluation sessions as needed.
• Support documentation of agent feedback, error reports, and other relevant forms.
• Perform other administrative tasks as assigned by the Operations Manager.

Skills

Account management

Telemarketing

Quality assurance

Leadership

English proficiency

Job description

ConnectUs Marketing Solutions, Inc. is seeking a Campaign Coordinator to oversee daily campaign operations from home or hybrid setups in Batangas City. The role requires ensuring campaigns run smoothly, coaching agents, and monitoring attendance, with an emphasis on clear communication and timely updates.

The position is full-time with a graveyard Monday to Friday shift. Starting salary ranges from PHP 18,000 to 20,000, with benefits and incentives linked to performance and tenure.