Remote AI Quality Evaluator & Customer Support Benchmarking

Innodata Inc.; Mexico; On-site; PHP 1,040,000 - 1,734,000; Full time

Job summary

Innodata Inc. is seeking detail-oriented evaluators to conduct human quality evaluations for an enterprise AI customer support product. You will assess AI responses against defined rubrics, FAQs, catalogs, and SOPs while maintaining calibration with peers.

This remote freelance role requires excellent English, high attention to detail, and the ability to follow complex guidelines. The position runs for 2 months with a ~6-hour daily commitment and offers flexible, contract-based work.

Qualifications

• Experience in customer service, call centers, retail, or customer communications.
• Excellent English proficiency with strong grammar, tone, and comprehension.
• Strong analytical and attention-to-detail skills.
• Ability to follow complex guidelines consistently.
• Comfortable working with web-based evaluation and labeling tools.

Responsibilities

• Evaluate AI-generated customer interactions using defined quality parameters.
• Verify AI responses against FAQs, product catalogs, SOPs, and other approved sources.
• Participate in dual reviews and daily calibration to maintain evaluation consistency.
• Follow detailed rubrics and logic trees while meeting productivity targets.
• Maintain an average handling time of approximately 45 minutes per job.

Skills

Customer service experience

English proficiency

Attention to detail

Follow complex guidelines

Web-based evaluation tools

Tools

Web-based labeling tools

Job description

Innodata Inc. is seeking detail-oriented evaluators to conduct human quality evaluations for an enterprise AI customer support product. You will assess AI responses against defined rubrics, FAQs, catalogs, and SOPs while maintaining calibration with peers.

This remote freelance role requires excellent English, high attention to detail, and the ability to follow complex guidelines. The position runs for 2 months with a ~6-hour daily commitment and offers flexible, contract-based work.