Relationship Manager, Cdo Team 2

Buscojobs; Ilocos Norte; On-site; PHP 15,000 - 25,000; Full time

Job summary

A local job placement company in the Philippines is seeking a Customer Service Representative. The successful candidate will handle customer inquiries, resolve complaints, and provide product information. Ideal candidates should be graduates, possess excellent communication skills, and be comfortable with computers. This role requires adaptability to shifting schedules, including nights and weekends.

Qualifications

• High school graduate or higher.
• Excellent communication and problem-solving skills.
• Comfortable using computers and learning new systems.
• Ability to stay calm under pressure and handle difficult conversations professionally.
• Willingness to work shifting schedules, including nights, weekends, and holidays.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve customer complaints efficiently and professionally.
• Process orders, forms, applications, and requests.
• Follow communication procedures, guidelines, and policies.
• Identify and assess customers' needs to achieve satisfaction.
• Provide product and service information to customers.
• Meet personal/team performance targets and customer service goals.

Skills

Excellent communication skills

Problem-solving skills

Computer literacy

Ability to handle difficult conversations

Education

High school graduate or higher

Job description

Job Description

We are looking for a Customer Service Representative to join our team. The successful candidate will serve customers by responding to their inquiries, resolving issues, and providing product and service information.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve customer complaints efficiently and professionally.
• Process orders, forms, applications, and requests.
• Follow communication procedures, guidelines, and policies.
• Identify and assess customers' needs to achieve satisfaction.
• Provide product and service information to customers.
• Meet personal/team performance targets and customer service goals.

Qualifications:

• High school graduate or higher.
• Excellent communication and problem-solving skills.
• Comfortable using computers and learning new systems.
• Ability to stay calm under pressure and handle difficult conversations professionally.
• Willingness to work shifting schedules, including nights, weekends, and holidays.