Regulatory and Customer Affairs Specialist

Filinvest Development Corporation; Makati; On-site; PHP 390,600 - 558,000; Full time

Job summary

Filinvest Development Corporation is seeking a Regulatory Officer for Regulatory and Customer Affairs. This role will support customer acquisition procedures and assist in document preparation for ERC hearings, while also monitoring regulatory developments that affect operations.

The ideal candidate will have a Bachelor's Degree, with strong competencies in regulatory support, document tracking, and records management. This position is vital for ensuring compliance and facilitating customer acquisition tasks.

Responsibilities

• Assist in customer acquisition activities including CSP and agreements.
• Develop and monitor a database for power supply contracts.
• Monitor ERC hearing schedules for applications and consultations.
• Support the Regulatory Affairs Manager in monitoring regulations.
• Maintain compliance trackers and organize records.

Skills

Regulatory Support

Document Tracking

Records Management

Education

Bachelor's Degree

Job description

Job Summary

The Regulatory Officer for Regulatory and Customer Affairs supports the preparation and processing of customer acquisition procedures, including competitive selection process, direct negotiations and emergency procurements. The role assists in document preparation for ERC hearings, consultations, and regulatory submissions, and helps monitor regulatory developments affecting company operations. The position provides administrative and technical support to the Regulatory Affairs Manager to ensure efficient handling of regulatory matters.

Duties and Responsibilities

• Assist the Customer Affairs Manager in customer acquisition activities, particularly those undertaken through the Competitive Selection Process (CSP), direct negotiations, and emergency power supply agreements, and coordinate with other departments in compiling and organizing documentary requirements for EPSA/PSA filings and CSP.
• Develop, monitor and maintain a database for power supply contracts, amendments and recovery agreements including Memorandum of Understanding.
• Monitor ERC hearing schedules for applications, public consultations, and conferences/meetings.
• Support the Regulatory Affairs Manager in monitoring new laws, rules, regulations, and policy issuances from DOE, ERC, IEMOP, PSALM, DENR, and relevant LGUs, assess their impact on company operations and customer acquisitions, and prepare communication materials for management.
• Act as the department’s records custodian; maintain regulatory and compliance trackers (deadlines, submissions, follow‑ups), organize records, maintain version control, and file systems.
• Perform other tasks as may be assigned.

Technical Competencies and Skills

• Regulatory Support
• Document Tracking
• Records Management

Education, Trainings and Licenses Required

Bachelor's Degree