Regional Risk & Compliance Leader

Transcom Worldwide (Philippines), Inc.; Pasig; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Day 1 HMO

Teleconsult

Psychologist

In-house & Online Pharmacy

Scholarship Program

Retirement Fund

Tap Card Rewards

Loyalty Incentives

Insurance

Shuttle Service

Job summary

Transcom Worldwide (Philippines), Inc. invites applications for a Risk and Compliance Manager at our Ayala 30th site in Metro Manila. The role leads regional risk assessments, audits, and regulatory initiatives, aligning local activities with global standards in the BPO industry.

The position demands 5+ years in risk/compliance, with CRISC/CFE/CIA desirable, and a strong track record in fraud mitigation, investigations, and audits. Mentorship and regulator engagement are core aspects of the role.

Qualifications

• Bachelor’s degree in Risk Management, Business Administration, Law, or related fields.
• CRISC, CFE, or CIA certifications are highly desirable.
• 5+ years of experience in risk management, compliance, or investigations in a BPO or multinational environment.
• Experience auditing, fraud mitigation, and regional compliance frameworks.
• Knowledge of GDPR, HIPAA, PCI DSS or other local laws.
• Familiarity with compliance tools and fraud detection systems; data analytics proficiency.
• Strong leadership and communication skills; ability to collaborate across regions.

Responsibilities

• Conduct regional risk assessments and compliance audits to identify vulnerabilities and mitigations.
• Ensure regional operations align with international laws, standards, and policies.
• Monitor region-specific compliance risks and provide actionable solutions.
• Lead investigations into regional compliance breaches and fraud incidents; document resolutions.
• Implement fraud detection measures and whistleblower mechanisms; oversee audits.
• Develop and maintain regional compliance processes tailored to regulatory requirements.
• Collaborate with regional/global teams and external counsel on risk challenges.
• Engage regulators and industry bodies to stay updated on trends.
• Mentor regional compliance officers and promote a culture of compliance.

Skills

Risk management

Compliance

Investigations

Audits

Fraud mitigation

Data analytics

Regulatory requirements

Education

Bachelor’s degree in Risk Management

Master’s degree preferred

Job description

Transcom Worldwide (Philippines), Inc. invites applications for a Risk and Compliance Manager at our Ayala 30th site in Metro Manila. The role leads regional risk assessments, audits, and regulatory initiatives, aligning local activities with global standards in the BPO industry.

The position demands 5+ years in risk/compliance, with CRISC/CFE/CIA desirable, and a strong track record in fraud mitigation, investigations, and audits. Mentorship and regulator engagement are core aspects of the role.