Regional Account Manager

DS Smith; Hinoba-an; On-site; PHP 920,000 - 1,840,000; Full time

Job summary

DS Smith in Mumbai seeks an experienced Regional Account Manager to lead the operational management of key client accounts, strengthening partnerships and driving growth. You will guide account teams, ensure flawless delivery, and optimise margins while meeting client objectives in a fast-paced packaging and display environment.

The role requires fluency in English, strong commercial acumen, and a track record of building enduring client relationships across APAC markets.

Qualifications

• Proven experience managing key client accounts in display/print environments.
• Ability to develop and execute managed service strategies.
• Strong budgeting, planning and cost management skills.

Responsibilities

• Provide leadership and mentorship to account teams, ensuring development and accountability.
• Develop and implement strategic account plans to deliver client objectives and growth.
• Oversee delivery of print/display projects within budget, quality, and timeline expectations.
• Collaborate with Growth team to align regional growth initiatives and designer solutions.
• Drive continuous improvement across operations to enhance quality and service.

Skills

Account management

Strategic planning

Budgeting

Leadership

Client relations

Job description

About the role

TMS Global is a wholly owned subsidiary of DS Smith PLC, a multinational packaging and display manufacturing business. We specialise in the outsourcing of retail display, print, and packaging solutions and operate across 97 markets worldwide. Our global community consists of more than 300 colleagues located across APAC, LATAM, EMEA, and North America.

We are seeking a highly skilled and motivated Regional Account Manager to join our team in Mumbai. As Regional Account Manager, you will partner with the Client Services Director to lead the operational management of key client accounts, strengthening strategic partnerships, ensuring flawless delivery, and driving sustainable business growth. You will respond effectively to evolving client needs while ensuring compliance, operational efficiency, and the achievement of financial targets. By driving best practice and continuous improvement, you will ensure the operation consistently delivers value for both clients and TMS.

Key responsibilities

• Providing leadership and mentorship to account teams, ensuring professional development, performance excellence, and accountability.
• Collaborate with the Client Services Director to develop and implement strategic account plans that deliver client objectives and support business growth.
• Oversee the delivery of print and display management projects, ensuring alignment with budget, quality, and timeline expectations.
• Partner with the Growth team to align strategic growth initiatives, shopper‑centric design solutions, and regional operational delivery.
• Drive continuous improvement across operations to enhance quality, efficiency, and service delivery.
• Ensure margin and performance targets are achieved while balancing operational excellence, client satisfaction, and internal value creation.
• Ensure timely and accurate reporting of key metrics, including financial updates, KPI dashboards, and other client deliverables.
• Drive cost efficiency by identifying and implementing process improvements, eliminating inefficiencies, and capturing gainshare opportunities.
• Build and nurture trusted, long‑term relationships with key client stakeholders to drive engagement, retention, and growth opportunities.

Required skills

• Proven experience in account management within display and print management environments.
• Experience developing and executing managed service strategies.
• Planning, budgeting, and cost management.
• Project management, including the production of semi‑permanent or permanent displays, point of sale and marketing.
• Strong procurement, supplier, and vendor management experience.
• Experience managing budgets, and financial performance metrics.

Requirements

Due to the nature of the role, fluency in English is required to liaise effectively with clients and colleagues.

About you

You will be an experienced people leader with a proven track record of developing high‑performing teams and fostering a culture of accountability, collaboration, and continuous improvement. You will possess strong commercial acumen and excel at balancing operational excellence with client satisfaction and business performance. Your expertise lies in fostering lasting relationships and taking a collaborative approach in all that you do.

Diversity & Inclusion

To achieve our aim of being among the most successful, sustainable and responsible companies in the world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed. Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.

We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre‑based products. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 60,000 colleagues in North America and Europe, Middle East and Africa (EMEA), who are experts in innovation, manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world‑leading organisation and do your best work with us! As the journey continues of bringing together the strengths of both organisations, during your candidate experience you may engage with our colleagues from International Paper! You could visit an International Paper or DS Smith site or office.