Recruitment Supervisor

Alorica Inc.; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive Salary Package

Night Differential Pay

Paid Training

Performance Incentives (for certain rô

Free HMO, including coverage for co-bu

Life Insurance

Flexible Work Arrangement (for certain

Employee Engagement Events

Job summary

Alorica Inc. in Manila is seeking a Recruitment Team Lead to guide the HR recruitment process, lead a team, and partner with hiring managers to ensure timely candidate delivery.

The role requires a Bachelor's degree, at least 1 year of people management experience (BPO/recruitment), and 3+ years in recruitment or sales. Onsite work at Quezon City or Makati is mandatory. We offer competitive salary, night differential, paid training, life insurance, and HMO.

Qualifications

• Bachelor's degree or equivalent, relevant work experience
• At least 1 year of people management experience, ideally from a BPO or Recruitment agency environment
• At least 3 years total of working experience under Recruitment or Sales
• Willing to work onsite in any of the Alorica Manila sites (Quezon City & Makati City)

Responsibilities

• Recruiting Operations or Sourcing BPO experience
• Execute direct interface with the hiring managers and provide feedback on the status as well as initiating an early engagement on the anticipated hiring activities.
• Establish control and good relationship with the hiring managers. Work with internal customers and recruiters to create and drive the recruiting process.
• Review relevance and validity of tests and recruiting processes to ensure streamlined HR processes.
• Assist in the creation and implementation of recruitment/sourcing strategies.
• Responsible for leading the phone screening and scheduling team to ensure achievement of daily targets and adherence to process standards and policies.
• Collaborate and coordinate with the Recruitment Team for lead generation and to ensure all lead sources are maximized.
• Collect, summarize and generate recruitment reports. Review and validate reports prior to release to the management.
• Implement and evaluate near hire training programs to support Recruitment needs
• Collaborates with sourcing, recruitment and operations to ensure that Skills Enhancement Training (SET) course materials reflect current specifications and obtain information on new processes and equipment
• Responsible in resolving disputes and able to respond to internal customers should there be any escalation regarding reports.

Skills

People Management

Recruitment

Sourcing

Stakeholder Management

Education

Bachelor's degree

Job description

Responsible for leading the team to meet management expectations. Lead the HR process of all potential employees, which may include lead generation, screening, Skills Enhancement Training (SET), employee development, and employee relations. This also includes building relationships with internal customers who rely on the timely processing of HR responsibilities. Assists in the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, including dashboards and statistics.

Responsibilities

• Recruiting Operations or Sourcing BPO experience
• Execute direct interface with the hiring managers and provide feedback on the status as well as initiating an early engagement on the anticipated hiring activities.
• Establish control and good relationship with the hiring managers. Work with internal customers and recruiters to create and drive the recruiting process.
• Review relevance and validity of tests and recruiting processes to ensure streamlined HR processes.
• Assist in the creation and implementation of recruitment/sourcing strategies.
• Responsible for leading the phone screening and scheduling team to ensure achievement of daily targets and adherence to process standards and policies.
• Collaborate and coordinate with the Recruitment Team for lead generation and to ensure all lead sources are maximized.
• Collect, summarize and generate recruitment reports. Review and validate reports prior to release to the management.
• Implement and evaluate near hire training programs to support Recruitment needs
• Collaborates with sourcing, recruitment and operations to ensure that Skills Enhancement Training (SET) course materials reflect current specifications and obtain information on new processes and equipment
• Responsible in resolving disputes and able to respond to internal customers should there be any escalation regarding reports.

Qualifications

• Bachelor's degree or equivalent, relevant work experience
• At least 1 year of people management experience, ideally from a BPO or Recruitment agency environment
• At least 3 years total of working experience under Recruitment or Sales
• Willing to work onsite in any of the Alorica Manila sites (Quezon City & Makati City)

What Do We Have To Offer?

• Competitive Salary Package (Basic Pay + Allowances)
• 20% Night Differential Pay (for certain roles)
• Paid Training
• Performance Incentives (for certain roles)
• Free HMO, including coverage for common-law partners.
• Life Insurance
• Flexible Work Arrangement for certain roles
• Employee Engagement Events

To ensure your application will be prioritized, please be advised to apply on or before November 30, 2026.