Receptionist

Housing Resources, Inc.; Iligan; On-site; PHP 100,000 - 400,000; Part time

Job summary

A community support organization is seeking a part-time Receptionist to provide exceptional customer service at the front office, answer calls, and perform clerical functions. The ideal candidate will have a high school diploma or GED and previous customer service experience. This role requires multitasking and the ability to work effectively with diverse populations. Candidates with lived experience in homelessness are encouraged to apply.

Qualifications

• Previous experience in customer service is required.
• Human services field experience preferred.
• Bilingual preferred.

Responsibilities

• Provide exceptional customer service at the front office.
• Perform routine clerical functions.
• Answer phones and greet visitors.
• Connect clients to services and monitor lobby activity.
• Maintain a clean and organized workspace.

Skills

Customer service

Proficient computer skills

Multitasking

Ability to work with diverse populations

Education

High school diploma or GED

Tools

Microsoft Office suite

Job description

Number of Positions: 2 Part-Time Positions available

Schedule:

Position #1: 8:30AM to 12:30PM

Position #2: 12:30PM to 4:30PM

Work Location: 643 W. Crosstown Parkway, Kalamazoo, MI 49008 - Remote work is not available for this position.

Purpose: The Receptionist provides exceptional customer service through primary front office support and acts as a general receptionist for all calls and visitors providing support for the agency's programs and services.

1. Greets visitors and callers with exceptional customer service presenting a professional, welcoming, and helpful attitude always.

2.Perform routine clerical functions (i.e., word processing, data entry, typing, copying, filing, mailings, etc.) and any other projects as assigned using agency equipment computer systems, and databases.

3.Greet visitors and answer phones providing information on services and programs.

4.Ensure existing and potential client access to services by returning calls and responding to inquiries and referrals.

5.Connect all potential clients to Kalamazoo County’s Continuum of Care (CoC) Coordinated Entry System (CES) process supporting the HRI centralized intake and screening process in determining client and service delivery.

6.Monitor lobby activity and report any concerns or urgent matters to agency staff.

7.Maintain the lobby including light housekeeping such as wiping down surfaces, ensuring the supply of personal protective equipment, and notifying facilities staff of any issues needing urgent attention.

8.Maintain an orderly workspace.

9.Disseminate and maintain housing and community resource material.

10.Perform additional responsibilities as necessary to meet department and/or organizational outcomes and objectives. Execute cross-training/backup processes to meet ongoing direct client services to accomplish the organization’s mission.

11.Infuses pride in organizational values and mission by acting with integrity, honesty, and knowledge that promotes culture and mission.

12.Performs other duties as assigned.

13. Cross trains for roles in the department to provide coverage for team members in their absence.

MINIMUM EDUCATION/EXPERIENCE REQUIRED:

A high school diploma or GED with previous experience in customer service is required. Human services field experience preferred. Individuals with lived experience in homelessness are encouraged to apply. Bilingual preferred.

KNOWLEDGE, SKILLS, AND ABILITIES:

•Proficient computer skills including Microsoft Office suite.

•Maintain an energetic approach and have a strong work ethic.

•Demonstrated high-level customer service.

•Experience working with multiple calendars and multiline phone system.

•High task orientation and ability to work with and through other people as part of a team while also performing responsibilities independently.

•Ability to multitask.

•Maintain an energetic approach and have a strong work ethic.

•Ability to work effectively with diverse populations.

•Ability to maintain a compassionate and professional manner.

•Professional work and punctuality habits are necessary to accomplish organizational goals.

•Maintain reliable transportation for scheduled hours.