Reception & Administrative Assistant

Buscojobs; Metro Manila; Remote; PHP 400,000 - 600,000; Full time

Job summary

A leading online job portal is seeking a dedicated customer support representative for a remote position. The role involves managing customer inquiries, scheduling appointments, and maintaining records using Google Suite. Candidates should possess excellent communication skills and a customer-focused mindset. This position offers permanent work from home opportunities and immediate hiring.

Benefits

Permanent work from home

Immediate hiring

Steady freelance job

Qualifications

• Proven ability to manage customer inquiries and scheduling with professionalism.
• High level of comfort using Google Suite for data management.
• Self-motivated and able to work independently.

Responsibilities

• Serve as the primary customer contact through WhatsApp Business.
• Efficiently schedule and coordinate customer appointments.
• Maintain accurate customer records in digital systems.

Skills

Excellent written and spoken English

Strong interpersonal skills

Attention to detail

Proficiency in Google Suite

Organizational skills

Job description

Overview

This is a remote position.

Work Schedule :

Monday to Friday. 10:00 AM to 7:00 PM Singapore Time with an hour unpaid break (8 hours per day / 40 hours per week).

Responsibilities

• Serve as the primary customer contact through WhatsApp Business, responding promptly and professionally to all inquiries
• Proactively follow up with leads and existing customers to nurture relationships and drive engagement
• Efficiently schedule and coordinate customer appointments, ensuring seamless booking experiences
• Maintain accurate and up-to-date customer records and status information in digital systems
• Perform data entry and management using Google Suite applications (Sheets, Docs, Drive)
• Provide exceptional first-level customer support and detailed product / service information
• Collaborate effectively with diverse team members across different locations and time zones
• Support general administrative tasks and contribute to document organization and process improvement

Requirements

• Excellent written and spoken English, with the ability to communicate clearly, professionally, and empathetically with customers
• Strong interpersonal and communication skills to build and maintain positive customer relationships
• Proven ability to manage customer inquiries, follow-ups, and scheduling with attention to detail and professionalism
• Proficiency in using digital tools, especially Google Suite (Sheets, Docs, Drive), for data entry, record keeping, and collaboration
• Highly organized, with the ability to multitask, prioritize, and maintain accuracy in fast-paced environments
• Customer-focused mindset with a commitment to providing outstanding service and support
• Comfortable collaborating with remote teams across different time zones
• Adaptability to handle a variety of administrative tasks and contribute to process improvements
• Self-motivated, proactive, and able to work independently with minimal supervision

Benefits

• Permanent work from home
• Immediate hiring
• Steady freelance job