Real-Time Workforce Manager (WFM/RTM) – Associate

Concentrix; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

Concentrix is seeking a Real Time Management Associate/Representative to manage intraday performance in Quezon City. You'll be responsible for staffing and agent availability to ensure client satisfaction and adherence to scheduling standards.

The role requires a Bachelor's degree and call center experience. You must be organized, detail-oriented, and proficient in Microsoft Office and scheduling applications. Successful candidates will excel under pressure while providing excellent customer support.

Qualifications

• Less than two years of relevant experience preferred.
• Minimum one year experience in a call center required.
• Proficient in scheduling/intraday management applications preferred.

Responsibilities

• Distributes accurate and timely agent schedules.
• Inputs intraday corrections into systems for agent time off and absences.
• Monitors inbound volume to ensure staffing needs are met.
• Coordinates trouble tickets and escalates issues as required.

Skills

Multi-tasking

Negotiation

Organizational skills

Attention to detail

Customer service

Education

Bachelor's degree in related field

Tools

Microsoft Office

IEX

CMS

Job description

Concentrix is seeking a Real Time Management Associate/Representative to manage intraday performance in Quezon City. You'll be responsible for staffing and agent availability to ensure client satisfaction and adherence to scheduling standards.

The role requires a Bachelor's degree and call center experience. You must be organized, detail-oriented, and proficient in Microsoft Office and scheduling applications. Successful candidates will excel under pressure while providing excellent customer support.