Real-Time Workforce Analyst

Dexcom Inc.; Manila; Hybrid; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Comprehensive benefits

Career development opportunities

Global exposure

Hybrid work arrangement

Travel 0-5%

Job summary

Dexcom Inc. in Manila, Philippines, seeks a Real-Time Analyst to monitor live operational performance, adjust staffing to match demand, and support leaders with timely intraday insights to sustain service levels and patient support.

The ideal candidate has 1+ year of Real-Time Analyst or WFM experience, strong attention to detail, analytical thinking, and good communication; proficiency in Excel and familiarity with Genesys, Salesforce, and Tableau is preferred. Hybrid work available.

Qualifications

• 1+ year of Real-Time Analyst or Workforce Management experience.
• Strong attention to detail and analytical thinking.
• Excellent written, verbal, and email communication.
• Ability to prioritize in a fast-paced, real-time environment and adapt to change.

Responsibilities

• Monitor live operational performance across multiple lines of business.
• Make real-time, data-driven decisions to align staffing with demand.
• Support leaders by identifying risks and recommending intraday actions.
• Ensure schedules are optimized and agent preferences are considered.
• Serve as a frontline partner during escalations, outages, or system issues.
• Contribute to smooth, efficient operations impacting patient support.

Skills

Real-Time Analyst

Attention to detail

Analytical thinking

Problem solving

Communication

Organization

Adaptability

Education

Bachelor's degree

Tools

Excel

Genesys

Salesforce

Tableau

Job description

Dexcom Inc. in Manila, Philippines, seeks a Real-Time Analyst to monitor live operational performance, adjust staffing to match demand, and support leaders with timely intraday insights to sustain service levels and patient support.

The ideal candidate has 1+ year of Real-Time Analyst or WFM experience, strong attention to detail, analytical thinking, and good communication; proficiency in Excel and familiarity with Genesys, Salesforce, and Tableau is preferred. Hybrid work available.