Real-Time Operations & Scheduling Lead

ExlService Holdings, Inc.; Philippines; Híbrido; PHP 335 000 - 614 000; Tempo integral

Resumo da oferta

ExlService Holdings, Inc. in the Philippines is seeking a capable scheduling analyst to monitor queues in real time across multiple lines of business and ensure timely data publication.

The role involves preparing Intraday and other essential reports, managing daily, weekly and monthly schedules, and coordinating leaves with operations and Onshore Partners to maintain optimal staffing levels. Strong attention to detail, cross-functional collaboration, and timely communication are essential for

Qualificações

• Graduate with relevant scheduling or operations background.

Responsabilidades

• Monitor queue in real time and document agent activity across multiple lines of business.
• Prepare and publish Intraday and other timely reports to ensure accuracy.
• Manage daily, weekly, and monthly schedules and leaves allocation.
• Collaborate with Onshore Partners on scheduling activities.

Formação académica

Graduate

Descrição da oferta de emprego

ExlService Holdings, Inc. in the Philippines is seeking a capable scheduling analyst to monitor queues in real time across multiple lines of business and ensure timely data publication.

The role involves preparing Intraday and other essential reports, managing daily, weekly and monthly schedules, and coordinating leaves with operations and Onshore Partners to maintain optimal staffing levels. Strong attention to detail, cross-functional collaboration, and timely communication are essential for