Real-Time Analyst: WFM & Scheduling Maestro

ProbeGroup Philippines Inc.; Quezon City; Presencial; PHP 446 000 - 625 000; Tempo integral

Resumo da oferta

ProbeGroup Philippines Inc. is seeking a Workforce Management related professional to monitor real-time staffing, track adherence, and manage scheduling data in a fast-paced, cross-functional environment.

Responsibilities include maintaining staffing information, updating WFM systems, and coordinating with IT and Operations to resolve system-related issues that affect production. The role requires strong Excel skills and a detail-oriented approach, based in Eastwood, Quezon City.

Qualificações

• At least 1 year of RTA experience.
• Proficient in using Excel.
• Analytical and detail-oriented mindset.

Responsabilidades

• Real-time monitoring and 24x7 schedule adherence tracking.
• Monitor bi-hourly call volumes, AHT and staffing; alert Operations on thresholds.
• Verify communication of staffing information.
• Plot PTO/SWAP in the database against allocations.
• Update employee and team data in workforce management software.
• Facilitate agent skill assignment.

Conhecimentos

RTA experience

Analytical skills

Detail oriented

Ferramentas

Excel

Descrição da oferta de emprego

ProbeGroup Philippines Inc. is seeking a Workforce Management related professional to monitor real-time staffing, track adherence, and manage scheduling data in a fast-paced, cross-functional environment.

Responsibilities include maintaining staffing information, updating WFM systems, and coordinating with IT and Operations to resolve system-related issues that affect production. The role requires strong Excel skills and a detail-oriented approach, based in Eastwood, Quezon City.