R5838 Brokerage & Investigations Analyst (Fixed Term - 12 Months)

ICAP Management Services Ltd, Philippine Branch; Taguig; Hybrid; PHP 420,000 - 720,000; Full time

Job summary

TP ICAP Group in the Philippines seeks a detail-oriented professional for the Brokerage and Investigation function. You will manage brokerage rate documentation, input rates into systems, and handle client inquiries on invoices, ensuring accuracy and governance.

The role is client-facing with responsibilities spanning brokerage management, data integrity, and investigations, with initial onsite onboarding and a later hybrid schedule. Strong analytical and communication skills are essential.

Qualifications

• Demonstrates excellent attention to detail and organisational skills.
• Strong analytical ability and problem solving skills.
• Ability to work effectively in a high pressure environment.
• Highly effective written and oral communication skills; adapts communication style to audience.
• Experience in fast-paced or pressured environments is advantageous.

Responsibilities

• Brokerage Management: document and store brokerage rates, support governance, respond to client requests, notify clients of changes, assist automation efforts, liaise with departments.
• Brokerage Data Management: input fees into systems, perform four-eyes checks, monitor discounts and rates for data reliability, suggest system enhancements.
• Customer Investigation: manage trade investigations raised by clients, support audit checks, track manually entered brokerage, suggest process improvements, design reconciliations and MI/KPIs.
• Ensure processes are documented and aligned across entities, contribute to the evolution of the function.
• Coordinate with audits and other departments to resolve client queries and ensure data integrity.
• Prepare and maintain fee schedules and related documentation for governance.

Skills

Attention to detail

Analytical thinking

Under pressure

Communication skills

Microsoft Office

Fast-paced environment

Job description

Group Overview

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

Role Overview

The primary responsibility of the Brokerage and Investigation department is to support the business for the administration of brokerage rates for Global Broking in Europe. The department is composed of three key functions, all of them are closely linked together and all team members will be trained to perform all key functions: (i) documentation of our fee schedules, (ii) maintenance of those fees into our systems and (iii) investigation of queries raised on our invoices.

This is a client facing role where you will interact directly with clients on brokerage related queries.

Role Responsibilities

Brokerage Management

• Provide central documentation for all brokerage rates
• Ensure the proper documentation and storage of the agreed brokerage rates, adhering to company standards in terms of approval and governance;
• Respond to requests from customers, business, Chief Pricing Officer, other support departments and audit for new, amended or copies of current fee schedules or venue rate cards;
• Notify appropriate personnel within the firm as well as customers of new/amended agreements;
• Engage with relevant departments to automate the brokerage rates or ensure that a manual process is implemented;
• Liaise with clients to follow up on their queries, send them relevant brokerage letters.

Brokerage Data Management

• Input brokerage fees in the relevant systems for new/ amended rates and discounts;
• Perform 4 eyes checks for the new rates input and regular adhoc checks on discounts and rates to ensure reliability of our data;
• Suggest technical enhancements to the systems and work towards centralisation of the brokerage rates.

Customer Investigation

• Ensure the effective and efficient management of trade investigations raised by clients following the review of their invoices, liaising with appropriate departments to solve them;
• Perform the brokerage checks requested by the audit;
• Track and analyse the transactions where brokerage has been input manually;
• Suggest improvement to the systems and processes;
• Design and implement reconciliations and MI/KPIs to support our business and evidence controls
• Ensure that processes are documented and, where possible, that processes are aligned, across business lines and entities
• Be responsible for the evolution of the function, and any improvements of processes

Experience / Competences

Essential

• Demonstrates excellent attention to detail, possesses high organisation skills & a proactive approach
• Demonstrates strong analytical ability and problem solving skills
• Demonstrates the ability to work effectively in a high pressure environment
• Highly effective written & oral communication skills; adapts communication style to suit audience
• Shows evidence of being comfortable working in fast paced or pressured environments
• Skilled in Microsoft applications software (Word, Excel, PowerPoint, Outlook)

Desired

• Knowledge of financial markets
• Previous experience in a similar organisation

Work Setup

• Fully onsite during the first 3 months (training/onboarding period)
• Transitions to hybrid thereafter — 3 days in-office, 2 days' work-from-home

Shift Schedule

• Night Shift: 8:00 PM – 5:00 AM

Job Band & Level

Professional, 4

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