R-105639 Business Intelligence Analyst

Ubiquity Global Services, Inc.; Philippines; On-site; PHP 600,000 - 800,000; Full time

Job summary

Ubiquity Global Services, Inc. is seeking a Data Analyst to collaborate with stakeholders and drive data-driven decisions. The ideal candidate will manage business requirements, perform data analysis, and present actionable insights through effective storytelling. This role emphasizes strong communication skills and adaptability in a fast-paced environment.

Qualifications

• 2-3 years of Call Center experience preferred.
• Proficient in data analysis tools and presentation management.
• Must be self-motivated and able to thrive in fast-paced environments.

Responsibilities

• Gather and analyze data, ensuring quality and accuracy.
• Develop presentations for data storytelling to assist decision making.
• Collaborate with various departments to identify data needs.

Skills

Data analysis

Communication skills

Analytical thinking

Problem-solving

Adaptability

Education

Bachelor's degree in Business, Data Science, or related field

Tools

MS Excel

SQL

Google Sheets

MS Powerpoint

Google Slides

Job description

The Responsibilities:

Business Requirements Gathering

• Collaborate with stakeholders, including leaders and subject matter experts, to understand problem statements, business objectives, challenges, and data-related needs
• Translate business requirements into clear and actionable BI project specifications

Data Collection and Analysis

• Identify and gather relevant data from different sources, both internal and external, ensuring data quality and accuracy
• Analyze data to identify trends, patterns, and insights that can address business opportunities Performance Monitoring
• Tracking key performance indicators (KPIs) and metrics to evaluate the effectiveness of business strategies and operations

Visual Presentation

• Develop a presentation with enhanced data storytelling to improve understanding of insights for better decision making
• Present findings such as business insights and recommendations to leaders and decision-makers

Problem-Solving

• Identifying issues and opportunities within the business through data analysis and recommending solutions

Collaboration

• Work closely with BI Reporting Analyst and MIS to define project objectives, scope, and success measures
• Working with various departments, such as operations, quality, training and operations, to understand their data needs and provide relevant insights

Innovation

• Staying updated with the latest BI tools and technologies to continually improve data analysis and reporting capabilities

Knowledge, Skill Set & Qualifications Required (External)

• Bachelor's degree in Business, Data Science, Analytics, or a related field
• 2-3 years of Call Center experience
• Proficiency in data analysis tools and techniques, such as MS Excel, Google Sheets, SQL and/or other data visualization tools
• Intermediate to advance the management of presentation tools, such as MS Powerpoint and/or Google Slides
• Excellent communication and interpersonal skills to facilitate collaboration with technical and non-technical teams
• Great analytical, critical thinking and problem-solving abilities
• Strong adaptability and capacity to work in fast-paced environments
• In-depth understanding of organization data flow and its use in management decision-making
• Must be a self-motivator and self-starter
• Experience in developing data driven business solutions that drive business outcomes
• Knowledge in project management to manage and prioritize tasks effectively
• Knowledge in Banking Operations / Financial Technology / Customer Experience is a plus