Quality Assurance Specialist

Medtronic; Taguig; Hybrid; PHP 350,000 - 550,000; Full time

Job summary

Medtronic in the Philippines is seeking a Quality Assurance Specialist for a 12-month fixed-term contract with a hybrid work arrangement. You will support QA programs, drive process improvements, and help implement automation and AI solutions to enhance efficiency and consistency.

This role partners with stakeholders to evaluate processes, manage quality projects, monitor metrics, and report insights to leadership, contributing to scalable operations and better patient outcomes.

Qualifications

• Bachelor’s degree with 2+ years in QA or related field.
• Experience managing cross-functional projects.
• Experience creating and improving SOPs and quality documentation.
• Proficiency with Microsoft Office applications, especially Excel.
• Experience analyzing data and supporting continuous improvement initiatives.

Responsibilities

• Develop, implement, and maintain QA processes, standards, and documentation to support operational consistency and compliance.
• Conduct quality reviews and audits to evaluate adherence to procedures and SLAs.
• Analyze quality trends, identify root causes, and recommend corrective and preventive actions.
• Evaluate business processes and lead initiatives focused on optimization and efficiency.
• Manage cross-functional quality improvement projects with planning and risk management.
• Develop and maintain standard operating procedures and process documentation.
• Identify opportunities to streamline manual activities through automation and AI-enabled solutions.
• Monitor quality and project metrics, and report insights to stakeholders.

Skills

Quality assurance

Process improvement

Project management

Cross-functional teams

Data analysis

Excel

Education

Bachelor’s degree

Tools

Excel

Power Automate

Power Apps

UiPath

Power BI

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The Quality Assurance function is responsible for driving quality, consistency, and continuous improvement across business processes, operational activities, and service delivery. The team partners with cross-functional stakeholders to establish quality standards, enhance operational performance, and support scalable business practices through process optimization, project execution, and digital transformation initiatives.

This position follows a hybrid work arrangement.

The Quality Assurance Specialist is responsible for supporting quality assurance programs, process improvement initiatives, and operational excellence activities across the organization. This role partners with stakeholders to evaluate processes, identify opportunities for improvement, manage quality-related projects, and help implement automation and artificial intelligence (AI) solutions that enhance efficiency, consistency, and business outcomes. This is a 12-month fixed-term contract position.

Primary Responsibilities

• Develop, implement, and maintain quality assurance processes, standards, and documentation to support operational consistency and compliance.

• Conduct quality reviews and audits to evaluate adherence to established procedures and service level expectations.

• Analyze quality trends, identify root causes, and recommend corrective and preventive actions to improve performance.

• Evaluate business processes and lead initiatives focused on process optimization, standardization, and operational efficiency.

• Manage cross-functional quality improvement projects, including planning, stakeholder coordination, risk management, and execution.

• Develop and maintain standard operating procedures, work instructions, and process documentation.

• Identify opportunities to streamline manual activities through automation and AI-enabled solutions in partnership with business and technology teams.

• Monitor quality and project metrics, prepare reports, and communicate performance insights, risks, and recommendations to stakeholders and leadership.

Required Qualifications

• Bachelor’s degree and a minimum of 2 years of experience in quality assurance, process improvement, business operations, project management, or a related business function.

• Experience managing projects involving multiple stakeholders and cross-functional teams.

• Experience creating, maintaining, and improving business processes, standard operating procedures, or quality documentation.

• Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Word.

• Experience analyzing data, identifying trends, and supporting continuous improvement initiatives.

Preferred Qualifications

• Experience with automation platforms such as Microsoft Power Automate, Power Apps, UiPath, or similar technologies.

• Experience using artificial intelligence tools such as Microsoft Copilot, ChatGPT, or other generative AI solutions in a business environment.

• Experience with business intelligence and reporting tools such as Power BI, Tableau, or Looker.

• Knowledge of Lean, Six Sigma, Agile, Scrum, or Project Management methodologies.

• Experience working in regulated industries such as healthcare, medical devices, pharmaceuticals, or manufacturing.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.