Quality Assurance Officer

EastWest Bank; Mandaluyong; On-site; PHP 600,000 - 800,000; Full time

Job summary

Join a leading bank in the Philippines as a Quality Assurance Officer in Mandaluyong. This role emphasizes timely quality assurance and compliance processes, supporting a customer-first culture with opportunities for career development and competitive benefits. Ideal candidates will bring collections experience and knowledge of regulatory policies to the team.

Benefits

Career development and training opportunities

Competitive salary package and benefits

Performance-based incentives

Mentorship opportunities

Defined career progression paths

Qualifications

• Minimum of three (3) years of collections experience in a mid-management role with consumer loan products.
• Familiarity with BSP Regulations and relevant internal policies.

Responsibilities

• Ensure accurate and timely processing of quality assurance, compliance, and governance deliverables.
• Conduct quality assurance checks on deliverables.
• Review and monitor the resolution of financial and non-financial requests.

Skills

Knowledge of Consumer Credit Cycle

Proficient in MS Office applications

Education

Bachelor's degree from any 4-year course

Job description

• Corporate Title: Quality Assurance Officer
• Work Arrangement: Onsite

Our Consumer Lending team is looking for experienced professionals to join us in Mandaluyong and Makati in the role of Quality Assurance Officer.

This role focuses on ensuring accurate and timely processing of quality assurance, compliance, and governance tasks within the Consumer Collections Group. The individual adheres to service level agreements (SLAs) for various business-as-usual (BAU) activities, emphasizing effective execution of collection strategies in line with regulatory policies. The job prioritizes a customer-centric culture and involves reviewing and monitoring financial and non-financial requests, while also conducting quality assurance checks on deliverables.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

At EastWest, we empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Over 29 years, EastWest has emerged as one of the most consumer-focused universal banks in the Philippines. EastWest is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

What the role will entail

• Ensure accurate and timely processing of quality assurance, compliance, and governance deliverables.
• Adhere to agreed SLAs for various business-as-usual (BAU) activities within the Consumer Collections Group.
• Ensure effective and efficient execution of collection strategies in accordance with BSP policies and other regulatory requirements.
• Foster a "customer is first" culture in the delivery of the main job purpose.
• Review, process, and monitor the resolution of financial and non-financial requests within the division, following SLA guidelines.
• Conduct quality assurance checks during the completion of deliverables.

What were looking for

• Hold a bachelor's degree from any 4-year course.
• Possess a minimum of three (3) years of collections experience in a mid-management role, specifically with a consumer loan product.
• Demonstrate knowledge of the Consumer Credit Cycle.
• Familiarity with BSP Regulations and other relevant internal and external policies of the bank.
• Proficient in MS Office applications.
• Open to working at Filinvest Building, Mandaluyong, near MRT Ortigas Station.

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth