Quality Assurance - Lending

Creditable Lending Corporation; Pasig; On-site; PHP 420,000 - 620,000; Full time

Benefits offered by this job

Performance bonus

Job summary

Creditable Lending Corporation is seeking a Quality Assurance Specialist to ensure accuracy, compliance, and efficiency across loan processing. You will monitor loan submissions, approvals, and disbursements, and collaborate with loan officers and underwriters to drive improvements.

You will conduct audits, generate performance reports, and lead training on quality standards and regulatory requirements, balancing risk with customer service and operational speed.

Qualifications

• Bachelor’s degree in Business, Finance, Accounting, or related field required.
• Certification in Quality Assurance (e.g., Six Sigma) is a plus.
• 2–3 years in QA, auditing, or similar in financial services or lending.
• Strong knowledge of lending regulations and compliance standards.
• Excellent attention to detail and analytical problem-solving.
• Proficient with QA tools, spreadsheets, and databases.
• Strong written and verbal communication skills.
• Ability to work independently and in a team.

Responsibilities

• Process monitoring of loan processing workflows from application to disbursement.
• Compliance checks for legal and internal policy standards.
• Audit and review of loan files for accuracy and completeness.
• Generate reports with performance metrics and compliance issues.
• Collaborate with loan officers, underwriters, and staff to resolve inefficiencies.
• Provide training and guidance on quality standards and compliance.
• Analyze customer feedback to identify recurring issues.
• Suggest and implement improvements to loan processing systems.
• Identify and mitigate risks in lending processes.

Skills

Quality assurance

Auditing

Regulatory compliance

Attention to detail

Data analysis

Communication skills

Teamwork

Education

Bachelor’s degree in Business/Finance/Accounting

Six Sigma certification

Tools

QA tools

Spreadsheets

Databases

Job description

Chat

Apply

Share

Job Description

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

The Quality Assurance Specialist in a lending company plays a vital role in ensuring the accuracy, efficiency, and compliance of all lending processes and operations. The primary responsibility is to monitor and evaluate the quality of services provided to clients, ensuring that they meet industry standards, legal regulations, and internal company guidelines. The QA Specialist works closely with different teams, including loan officers, underwriters, and compliance officers, to provide feedback and suggest improvements for operational efficiency.

Key Responsibilities:

• Process Monitoring: Regularly assess the quality of loan processing workflows, from application submission through approval to disbursement, ensuring all steps are executed accurately and in compliance with company policies and industry standards.
• Compliance Checks: Ensure that all loan documentation complies with legal, regulatory, and internal policy standards. Monitor the adherence to federal and state lending regulations, such as fair lending laws and privacy regulations.
• Audit and Review: Conduct periodic audits of loan files, documentation, and processes to ensure accuracy and completeness. Identify potential errors, discrepancies, and areas of improvement.
• Report Generation: Compile and present quality assurance reports detailing performance metrics, error rates, and compliance issues. Present findings to management and suggest corrective actions when necessary.
• Collaboration with Teams: Work closely with loan officers, underwriters, and other operational staff to identify and resolve process inefficiencies, improve customer service, and ensure accurate loan processing.
• Training & Support: Provide training and guidance to staff regarding quality standards, compliance requirements, and best practices for loan processing. Offer continuous support for improvement in daily activities.
• Customer Service Feedback: Analyze customer complaints, feedback, and performance data to identify recurring issues and propose solutions for process enhancements.
• Continuous Improvement: Recommend and help implement improvements to the loan processing system and other workflows to increase accuracy, speed, and customer satisfaction.
• Risk Management: Identify potential risks associated with lending processes and work to mitigate them by ensuring accurate documentation and adherence to internal and external guidelines.
• Education: Bachelor’s degree in Business, Finance, Accounting, or related field. Certification in Quality Assurance or related certifications (e.g., Six Sigma) is a plus.
• Experience:
• Minimum of 2-3 years of experience in quality assurance, auditing, or a similar role in the financial services or lending industry.
• Familiarity with loan processing, underwriting, or mortgage operations.
• Skills:
• Strong knowledge of lending regulations, compliance standards, and industry best practices.
• Exceptional attention to detail and ability to identify discrepancies.
• Proficiency with quality assurance tools, spreadsheets, and databases.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and in a team environment.

Customer Service Technical Skills

Preview

Reply 3 Times Today

Chat

Apply

Working Location

Unit 2205-2207 22nd Floor, Robinsons Equitable Tower, ADB Avenue Ortigas Center, Pasig City., Trade and Financial Tower, Trade and Financial Tower, Lane Q, Taguig, Metro Manila, Philippines

If your job position involves working overseas, please stay vigilant and keep all communication within the Bossjob platform to avoid potential scams.

Your safety is our priority. Be cautious if an employer has any of the following behaviors, and report them immediately through the platform.

• Requests your ID or personal documents unnecessarily
• Asks for money, deposits, guarantees, or property during the hiring process
• Pressures you to invest or raise funds
• Collects illicit benefits. Engages in any other illegal or suspicious activity
• Redirects you outside the platform to other websites or group chats not related to the company or role you’re applying for

Tips

Some of our features may not work properly on your device.