Quality Assurance Lead: ISO & CAPA Improvement

Microtop Philippines, Inc.; Laguna; On-site; PHP 600,000 - 900,000; Full time

Job summary

Microtop Philippines, Inc. is seeking a QA Assistant Manager to lead and support the Quality Assurance System, ensuring products and processes meet established standards and customer requirements.

You will supervise QA activities, address issues, and drive continuous improvement across the organization. The role requires a bachelor's degree in engineering or related field, 3–5 years in QA/QC, and supervisory experience.

Qualifications

• Bachelor's degree in Engineering, Quality Management, Industrial Engineering, or a related field required.
• 3–5 years of QA/QC experience, preferably in manufacturing.
• Supervisory or leadership experience in QA/QC.
• Knowledge of ISO 9001/QMS, quality control tools, root cause analysis, and corrective action processes.
• Experience handling customer complaints, audits, non-conformities, and quality improvements.
• Strong analytical, problem-solving, leadership, and decision-making skills.
• Proficiency in Microsoft Office, especially Excel and reporting tools.
• Good communication and coordination skills, detail-oriented and organized.
• Willing to work in a manufacturing environment.

Responsibilities

• Assist in managing and supervising daily QA activities and personnel.
• Ensure products and processes conform to quality standards and customer requirements.
• Monitor and review incoming, in-process, and outgoing inspection activities.
• Analyze quality problems and coordinate corrective and preventive actions.
• Lead or assist in root cause analysis and problem-solving for quality issues.
• Monitor customer complaints and non-conformities and ensure timely resolution.
• Review quality reports, inspection results, and QA records.
• Coordinate with Production, Engineering, Mold, Planning and other departments on quality concerns.
• Assist in ISO/QMS implementation, maintenance and continuous improvement.
• Participate in internal and external audits and prepare required documents.

Skills

Quality Assurance / Quality Control

ISO 9001 / QMS

Root Cause Analysis

CAPA (Corrective and Preventive Action

8D Problem Solving

Quality Inspection and Control

Customer Complaint Handling

Internal / External Audit

Team Leadership

Continuous Improvement

Data Analysis and Reporting

Education

Bachelor's degree in Engineering, Quality Management, Industrial Engineering, or a related field

Job description

Microtop Philippines, Inc. is seeking a QA Assistant Manager to lead and support the Quality Assurance System, ensuring products and processes meet established standards and customer requirements.

You will supervise QA activities, address issues, and drive continuous improvement across the organization. The role requires a bachelor's degree in engineering or related field, 3–5 years in QA/QC, and supervisory experience.