Quality Assurance Associate

Eastwest Healthcare Inc,.; Makati; On-site; PHP 320,000 - 460,000; Full time

Job summary

Eastwest Healthcare Inc. is seeking a QA/Audit Support professional with a four-year degree and 2+ years of experience in Quality Assurance, HMO operations, or healthcare services.

The role focuses on QA reviews of documents and data, maintaining logs, and supporting regulatory reporting and improvement initiatives. Responsibilities include coordinating with units for data validation, documenting findings, and assisting internal audits and CAPA activities, ensuring accuracy and confidentiality

Qualifications

• Graduate of any four-year bachelor’s degree, preferably with an accounting or finance background, or in a related field.
• At least two (2) years of experience in Quality Assurance / HMO operations / healthcare services / insurance / audit support, or related roles.
• Experience in QA reviews of operational documents, transactions, and reports.

Responsibilities

• Perform Quality Assurance reviews of operational documents, transactions, and reports to ensure accuracy, completeness, and compliance.
• Assist in maintaining QA monitoring logs, trackers, and quality reports.
• Assist in documenting QA findings, observations, and recommendations in prescribed formats.
• Assist in coordination with concerned units for clarification, correction, and validation of data.
• Assist in proper filing, version control, and safekeeping of QA records and evidence.
• Assist in performing QA checking/reviews as required and ensure consistency across reporting records.
• Assist in internal audits, regulatory inspections/ compliance validation activities.
• Assist in preparing and organizing audit evidence and supporting documents.
• Assist in identifying root causes of recurring quality or compliance issues.
• Assist in monitoring corrective and preventive action plans and report implementation status.
• Support compliance monitoring and reporting requirements.
• Escalate significant quality or compliance risks to the Department Head, Compliance Officer, or Management.

Skills

Quality audit / Quality Assurance

Root cause analysis

Document validation / data validation

Report preparation

MS Office

Google Workspace

Smartsheet

ERP systems

Education

Bachelor’s degree in accounting/finance or related field

Tools

Smartsheet

ERP systems

Job description

Job Qualification:

Educational Attainment:

Graduate of any four-year bachelor’s degree, preferably with an accounting or finance background, or in a related field.

Years of Relevant Experience:

At least two (2) years of experience in Quality Assurance / HMO operations / healthcare services / insurance / audit support, or related roles.

Areas of Experience:

• Quality Assurance / HMO operations

• Audit / Finance support and regulatory reporting

• Document review, validation, and quality checking

Knowledge:

• HMO operational processes

• Audit standards / Regulatory reporting requirements

• Corporate governance and compliance frameworks

• Quality assurance methodologies and documentation standards

Skills:

• Quality audit / Quality Assurance

• Root cause analysis and CAPA (Corrective and Preventive Action) implementation

• Document and data validation / Report preparation and quality documentation

• Proficiency in MS Office and Google Workspace

• Working knowledge of Smartsheet & ERP systems (an advantage)

Competencies:

• High attention to detail and accuracy

• Strong analytical, problem-solving, and critical thinking skills

• Ability to work independently and in cross-functional teams

• High integrity, professionalism, and confidentiality

• Strong organizational capability

Licensure: Not required; QA or audit certification is an advantage.

Job Description (Roles and Responsibilities):

• Perform Quality Assurance reviews of operational documents, transactions, and reports to ensure accuracy, completeness, and compliance.

• Assist in maintaining QA monitoring logs, trackers, and quality reports.

• Assist in documenting QA findings, observations, & recommendations in prescribed formats.

• Assist in coordination with concerned units for clarification, correction, and validation of data.

• Assist in proper filing, version control, and safekeeping of QA records and evidence.

• Assist in performing QA checking/reviews as required & ensure consistency across reporting records.

Audit/Compliance and Improvement Support:

• Assist in internal audits, regulatory inspections/ compliance validation activities.

• Assist in preparing and organizing audit evidence and supporting documents.

• Assist in identifying root causes of recurring quality or compliance issues.

• Assist in monitoring corrective and preventive action plans and report implementation status.

• Support compliance monitoring and reporting requirements.

• Escalate significant quality or compliance risks to the Department Head, Compliance Officer, or Management.

• Perform other QA / compliance-related duties as assigned.