Quality Assurance Assistant Manager

Buscojobs; Metro Manila; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading staffing agency in the Philippines is seeking a Quality Assurance Assistant Manager. The role requires overseeing QA processes, managing a team, and improving quality standards. Candidates should have 3–5 years of experience in quality assurance, preferably in the healthcare sector. Strong analytical, communication, and leadership skills are essential. Competitive salary and full-time onsite position offered.

Benefits

Health insurance

Paid training

Government Mandated Benefits

Qualifications

• 3–5 years of experience in quality assurance, preferably in a BPO.
• Experience in healthcare specifically in Disability Claims.
• Proficient in conducting process validations, capability studies, and problem-solving.

Responsibilities

• Analyze customer interaction data to identify trends.
• Provide constructive feedback and coaching to agents.
• Identify and implement process improvements.

Skills

Analytical skills

Communication skills

Leadership

Problem-solving

Attention to detail

Education

Bachelor's degree in business administration or a related field

Tools

MS Office applications

Quality management software

Job description

Qa Assistant Manager jobs in the Philippines

2,435 Qa Assistant Manager jobs in the Philippines

Quality Assurance Assistant Manager

Posted today

Job Description

Position: Quality Assurance Assistant Manager

Account: Disability Claims

Required Headcount: 1

Location: Taguig

Work Set-up: ONSITE (Willing to work onsite in Taguig)

Salary: 65K- negotiable depending on experience

Start Date: ASAP

Sutherland is seeking an attentive and goal-oriented person to join us as a Associate Manager – Reporting / Reports Analyst Supervisor. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you We are looking for a Reports Analyst. Candidates should be analytical and excellent communicators with quantitative skills.

QUALIFICATIONS:
Our most successful candidates will have:

Experience in healthcare specifically in Disability Claims.

Bachelor's degree in business administration, Quality Management, or related field

Minimum of 3-5 years of experience in quality assurance, preferably in a call center or customer service environment

Proficiency in MS Office applications and quality management software

Strong analytical and problem-solving skills, with the ability to interpret complex data and identify trends

Excellent verbal and written communication skills, with the ability to provide constructive feedback and coach team members

In-depth knowledge of call center operations, performance metrics, and quality standards

Experience in developing and implementing process improvements

Understanding of regulatory compliance requirements in customer service

Demonstrated leadership skills and ability to work collaboratively in a team environment

Ability to multitask and work efficiently in a fast-paced, dynamic environment

Strong attention to detail and commitment to maintaining high-quality standards

Certifications such as Six Sigma or those focused on quality management are highly advantageous

Experience with data analysis tools and reporting software is a plus

KEY RESPONSIBILITIES:

Performance Analysis and Quality Assurance:

Analyze customer interaction data to identify trends and areas for improvement.

Ensure agents adhere to company policies, procedures, and regulatory guidelines.

Feedback and Coaching:

Provide constructive feedback and coaching to agents to enhance their skills and customer service techniques.

Develop training materials and support training programs to improve agent performance.

Reporting and Process Improvement:

Document quality issues and performance metrics for management review.

Identify and implement process improvements to enhance efficiency and customer satisfaction.

Work closely with supervisors, trainers, and other stakeholders to address quality issues and implement improvements.

Strong analytical and problem-solving abilities

Excellent communication and interpersonal skills

Attention to detail and knowledge of call center quality metrics

Proficiency in call center technology and quality management software

BPO experience is mandatory

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Posted today

Job Description

HIRING: Quality Assurance Assistant Manager

Company Profile: Manufacturing company specializing in high-precision metal products for industrial applications.

Company Industry: Manufacturing / Industrial Hardware

Work Location: Lima Batangas

Work Schedule: Full-time (Dayshift)

Work Set Up: On-site

Salary: Php 50,000- Php 70,000 gross (Open Negotiable)

• Government Mandated Benefits
• Insurance
• 13th Month Pay
• SL and VL
• Full time employment

*

Job Requirements:

• Graduate of BS Industrial Engineering, Mechanical Engineering, or related field
• 2–5 years of experience in Quality Assurance within a manufacturing setting
• Strong knowledge of manufacturing processes, QA methodologies, and process improvement
• Excellent communication, leadership, and analytical skills
• Proficient in conducting process validations, capability studies, and problem-solving

Job Responsibilities:

• Analyze and optimize new product manufacturing processes
• Lead and implement process improvement strategies
• Conduct process validations and PFMEA
• Collaborate with cross-functional teams for continuous improvement
• Ensure compliance with industry standards, regulations, and company QA policies

RECRUITMENT PROCESS: (ONSITE)

• Hr Interview
• Technical Assessment
• Job Offer

THIS IS FOR DIRECT HIRING~

Job Types: Full-time, Permanent

• Company events
• Health insurance
• Paid training
• Promotion to permanent employee

Taguig, National Capital Region ₱780000 Y BIITECH, LLC

Posted today

Job Description

Salary: ₱65K (negotiable based on experience)

Start Date: Immediate

About the Role

We are seeking a Quality Assurance Assistant Manager to oversee and improve QA processes for a BPO setting. The ideal candidate has healthcare industry experience, strong people management skills, and deep understanding of QA frameworks.

Key Responsibilities

Lead the QA team and manage quality audits and assessments.

Monitor compliance with QA standards and KPIs.

Identify critical vs. non-critical errors in transactions.

Prepare and present QA reports for stakeholders.

Conduct trend and root cause analysis for continuous improvement.

Apply statistical tools and risk analysis to enhance QA processes.

Qualifications

3–5 years of experience in Quality Assurance, preferably in a BPO.

Experience in healthcare (preferably disability claims) is an advantage.

Knowledge of QA metrics, thresholds, and error categorization.

Strong reporting skills and knowledge of statistical tools.

Proficiency in MS Office (Word, Excel, PowerPoint).

Willing to work onsite in Taguig.

Job Type: Full-time

Process Improvement Analyst

₱44000 - ₱60000 Y Cambridge University Press & Assessment

Posted today

Job Description

Php 44,000 to Php 60,000
- Location:

Manila
- Country:

Philippines
- Business Unit:

Education
- Vacancy Type:

Permanent
- Closing Date:

19 October 2025

• Salary:

Php 44,000 to Php 60,000
- Location:

Manila
- Country:

Philippines
- Business Unit:

Education
- Vacancy Type:

Permanent
- Closing Date:

19 October 2025

Meet the recruiter

Hannah Heradura

Process Improvement Analyst

Internal

Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.

Work schedule: Monday to Friday, 3PM to 11PM Manila time, overlaps with UK operating hours

Employment type: Permanent

Location: Makati City, Metro Manila

Pay range: Php 44,000 to 60,000

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge.

We're looking for someone with a talent for process and system improvement and automation to join the International Education Digital Production team. The ideal candidate will help us transform our internal processes so that we can work more effectively to deliver world class educational resources to our customers.

Why Cambridge?

Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.

Joining Cambridge's second-largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge.

What can you get from Cambridge?

At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

The organization offers a wide range of benefits and opportunities including:

• Regular Employment on Day 1
• HMO Coverage and Life Insurance on Day 1
• Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)
• Vesting/Retirement package
• Opportunities for career growth and development
• Access to well-being programs
• Flexible schedule, hybrid work arrangement and work-life balance
• Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures

What will you do as a Publishing Systems and Process Analyst?

Reporting to the Head of Global Publishing Systems, your accountabilities will include:

• Building positive relationships with people in International Education Operations and in Technology, learning about how we work
• Continually analysing our current ways of working and the systems we use, and making recommendations for improvement
• Researching, designing, and implementing your recommended solutions, in collaboration with our colleagues in Technology
• Representing the needs of the department on other technology projects as a key subject-matter expert, making sure the systems we use are as effective as they can be

What makes you the ideal candidate for this role?

An ideal candidate has the following qualities:

Essential:

• Understanding of business analysis and process improvement techniques
• Understanding of different types of automation (e.g. fixed, programmable, flexible, integrated) & associated tools (e.g. code, software, platforms)
• Experience of analysing complex processes and systems, with the ability to identify problems and suggest solutions
• Excellent communication skills, with the ability to work with both technical teams and stakeholders of varying levels of digital literacy to translate requirements and expectations
• A positive attitude towards embracing change and uncertainty while supporting stakeholders through said change in processes and systems

Desirable:

• Presentation and influencing skills, including to senior stakeholders
• Ability to understand how best to deliver value and drive growth and profitability

This role requires excellent written and verbal communication skills. As part of the selection process, you will be given interview questions ahead of time, so that you can prepare thoughtful answers that demonstrate your skills. These will be sent via email so, check your inbox/spam for this.

Are you driven by desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners? Then, we invite you to Pursue your Potential with us.

Applications received through the system will be reviewed on a rolling basis and may close the vacancy once sufficient applications are received. Therefore, if you are interested, tailor-fit your CV (advantageous if you submit one with a Cover Letter) and submit as early as possible.

Process Improvement Analyst

Posted today

Job Description

Ascendion Philippines is

Ascendion Philippines is

hiring

for Process Improvement Analyst (Greenbelt Certified)

Position: Process Improvement Analyst (Greenbelt Certified)

Set up: Hybrid ( Monday-Friday Only)

Work Location: Taguig, City Philippines

For interested candidates, you may send your resume to

or message your NAME/NUMBER/EMAIL ADDRESS to

Qualifications

Greenbelt Certified

Can start ASAP

Business Process Improvement and Business Process skills

Strong Analytical Skills and Business Analysis experience

Strong skills in Business Process Improvement and Business Process analysis

Excellent Analytical Skills and Business Analysis experience

Effective Communication skills, both written and verbal

Ability to work independently and in a team environment

Proficiency in using process improvement tools and software

Bachelor's degree in Business Administration, Management, or a related field

Experience in a similar role within the technology or consulting industry is a plus