Quality Assurance Analyst - UK Financial Collections Centris QC

TASQ Staffing Solutions; Quezon City; On-site; PHP 391,000 - 580,000; Full time

Job summary

TASQ Staffing Solutions seeks a Quality Assurance Analyst for Banking Collections. Onsite at Centris, QC with UK time shifts; start date August 14, 2026. You will audit calls, review cases, and share feedback to improve performance.

Requires 2+ years of college, 2–4 years in banking BPO/collections QA, strong communication, and knowledge of Six Sigma/Lean. Excel proficiency and QA tooling are essential.

Qualifications

• Minimum of 2 years of college study; no back subjects.
• 2–4 years banking call center QA/collections experience.
• 2+ years contact center experience in banking.
• Understanding of Six Sigma, Lean, Kaizen, etc.
• Excellent communication and coaching skills.

Responsibilities

• Audit the number of cases/calls as mandated by the client.
• Review calls for adherence to guidelines.
• Record feedback and identify agent improvements.
• Update core processes and calibrate with clients.
• Collaborate with supervisors to report trends.
• Develop training materials to support QA.
• Create quality scorecards to track performance.

Skills

Quality mindset

Communication

Feedback

Root cause analysis

Education

2 years college

Tools

Excel

BQM

QC tools

Job description

Job Description

Work Setup: Onsite

Location: Centris, QC

Schedule: Shifting, UK time

START DATE: AUGUST 14, 2026

Qualifications:

• At least 2 years in college (No back subjects)


• Minimum of 2 years work experience in UK/US/AU banking COLLECTIONS operations and quality assurance in a call center or shared services environment


• 2 to 4 years of contact center experience in the banking industry


• Basic understanding of quality methodologies like Six Sigma, Lean, Kaizen etc


• Excellent communication & feedback/coaching skills

Responsibilities:

• Audit the number of cases / calls as mandated by the client and track performance


• Review calls/completed cases for adherence to internal/regulatory guidelines


• Record feedback on Agents & his/her areas of improvements


• Bring in necessary changes to the process and constant updating of core process


• Attend calibrations sessions both internal and with the clients


• Collaborate with supervisors to share quality performance issues and provide regular reports on overall performance and trends


• Identify and support other opportunities for quality improvement across the team


• Develop materials and process documentation to support training as and when required


• Documenting quality issues, performance measures and quality improvements for management reviews


• Create quality score cards to track performance level


• Sharing feedback and briefings to associates to improve their quality


• Coordinating and facilitate calibrations


• Able to identify the Root cause and share observations with Operations


• Should have knowledge on 7 QC tools


• Must have a good knowledge on ExcelTNA/TNI/TTQRAG analysis and BQM to identify bottom performers and support management

Requirements