Quality Assurance Analyst

Hammerjack Pty Ltd; Western Visayas; On-site; PHP 300,000 - 520,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a Quality Assurance Specialist to conduct quality audits, evaluate processes, and ensure adherence to healthcare and BPO standards. You will analyze trends, prepare audit findings, and drive continuous improvement with actionable recommendations.

Proficiency in Excel and PowerPoint helps translate data into clear reports. The role requires collaborative work with Operations and Training teams in a fast-paced environment.

Qualifications

• Strong analytical and problem-solving skills.
• Excellent attention to detail.
• Effective communication and reporting abilities.
• Experience in QA, auditing, or compliance is a plus.
• Healthcare or BPO background is preferred.
• Proficiency in Microsoft Excel and PowerPoint.
• Ability to interpret data and generate insights.
• Strong organizational and time management skills.
• Able to work independently and in a team.

Responsibilities

• Conduct quality audits and evaluate processes and interactions
• Ensure adherence to compliance, service standards, and company policies
• Identify areas for improvement and provide actionable feedback
• Collaborate with Operations and Training teams to enhance performance
• Analyze trends and quality metrics to drive improvement initiatives
• Prepare and present audit findings, reports, and recommendations
• Monitor performance against quality benchmarks and KPIs
• Support calibration sessions for consistent evaluations
• Assist in developing quality frameworks, scorecards, and process documentation
• Participate in root cause analysis and corrective action planning

Skills

Analytical thinking

Problem-solving

Attention to detail

Communication skills

Reporting abilities

Independent and collaborative work

Time management

Learning mindset

Adaptability

Tools

Excel

PowerPoint

Job description

Key Responsibilities:

• Conduct quality audits and evaluate processes and interactions
• Ensure adherence to compliance, service standards, and company policies
• Identify areas for improvement and provide actionable feedback
• Collaborate with Operations and Training teams to enhance overall performance
• Analyze trends and quality metrics to drive continuous improvement initiatives
• Prepare and present audit findings, reports, and recommendations to stakeholders
• Monitor performance against quality benchmarks and key performance indicators (KPIs)
• Support calibration sessions to ensure consistency and accuracy in evaluations
• Assist in developing quality frameworks, scorecards, and process documentation
• Participate in root cause analysis and corrective action planning

Ideal Candidates:

• Strong analytical and problem-solving skills
• Excellent attention to detail
• Effective communication and reporting abilities
• Experience in QA, auditing, or compliance is a plus
• Background in Healthcare or BPO is preferred
• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint
• Ability to interpret data and generate meaningful insights
• Strong organizational and time management skills
• Ability to work independently and collaboratively in a fast-paced environment
• Knowledge of healthcare regulations, quality standards, or compliance requirements is an advantage
• Adaptable, proactive, and committed to continuous learning and improvement