Quality Assurance Analyst

iSupport Worldwide; Pasig; Presencial; PHP 250.000 - 420.000; Jornada completa

Descripción de la vacante

iSupport Worldwide is seeking a diligent Quality Assurance professional in the Philippines to uphold product and service quality through rigorous testing, analysis, and process improvements. The role favors independent, organized individuals with strong communication and problem-solving abilities, and at least 1 year of QA experience, including exposure to international customers.

You will document QA processes, report defects, and support cross-functional teams while staying current with US

Formación

• Bachelor's degree required or equivalent
• Minimum 1 year experience in quality assurance
• 1 year experience in US health insurance, customer service, or data entry is a plus
• Strong knowledge of quality control methodologies and techniques
• Analytical mindset with ability to interpret data and identify trends
• Detail-oriented with focus on continuous improvement and problem-solving
• Excellent planning and organizational skills; ability to manage multiple tasks
• Proficient in Microsoft Office (Word, Excel, Teams, Outlook)
• Good interpersonal skills; able to work independently and in a team
• Ability to maintain confidentiality of sensitive information

Responsabilidades

• Identify and report issues and opportunities for process improvement
• Develop and maintain QA documentation including reports and metrics
• Perform thorough quality checks, tests, and inspections at various stages
• Identify defects and work with cross-functional teams to address issues
• Train and support team members on quality standards and best practices
• Participate in meetings as needed
• Stay updated on industry standards and US healthcare regulations
• Support a positive work environment and collaborate across levels
• Perform special tasks as needed

Conocimientos

Quality Assurance

Data Analysis

Problem-Solving

Communication

Organizational Skills

Educación

Bachelor's degree

Herramientas

MS Word

MS Excel

MS Teams

Outlook

Descripción del empleo

Role Overview

We are looking for a highly motivated, independent, and organized person with great communication and problem-solving skills to maintain the quality of our products/services through rigorous testing, analysis, and process improvements. This person will have at least 1 years' experience in quality assurance, experience serving international customers, and a keen eye for detail and a dedication to upholding and enhancing quality standards.

Role Overview

We are looking for a highly motivated, independent, and organized person with great communication and problem-solving skills to maintain the quality of our products/services through rigorous testing, analysis, and process improvements. This person will have at least 1 years' experience in quality assurance, experience serving international customers, and a keen eye for detail and a dedication to upholding and enhancing quality standards.

Key Responsibilities

The essential functions include, but are not limited to the following:

• Identify and report issues and opportunities for improvement related to processes and procedures
• Develop and maintain documentation related to Quality Assurance processes, including reports, metrics, and improvement plans
• Perform thorough quality checks, tests, and inspections on products/services at various stages of the production/service delivery process
• Identify and report defects, deviations, or non-conformances, and work with cross-functional teams to address and resolve issues
• Train and support team members on quality standards, processes, and best practices
• Participate in meetings as needed
• Stay updated on industry standards and regulations related to US healthcare and Quality Assurance
• Supporting and sustaining a positive work environment that fosters team performance through own work and behavior
• Performing special tasks and assignments as needed

Requirements

• Candidate must possess at least a Bachelor's/College Degree, any field; equivalent combination of education and/or experience will be considered
• Minimum 1 years' experience in quality assurance
• 1 year of work experience specializing in US health insurance, customer service, or data entry is a plus
• Strong knowledge of quality control methodologies, and techniques
• Analytical mindset with the ability to interpret data and identify trends
• Detail-oriented with a focus on continuous improvement and problem-solving
• Excellent planning and organizational skills with the ability to effectively manage multiple tasks to completion
• Proficient in Microsoft Office (Word, Excel, Teams, Outlook)
• Good personal skills with the ability to effectively work and collaborate with individuals or group. at all organizational levels; ability to work independently and as a part of a team
• Ability to maintain confidentiality of sensitive information

Requirements:

• Candidate must possess at least a Bachelor's/College Degree, any field; equivalent combination of education and/or experience will be considered
• Minimum 1 years' experience in quality assurance
• 1 year of work experience specializing in US health insurance, customer service, or data entry is a plus
• Strong knowledge of quality control methodologies, and techniques
• Analytical mindset with the ability to interpret data and identify trends
• Detail-oriented with a focus on continuous improvement and problem-solving
• Excellent planning and organizational skills with the ability to effectively manage multiple tasks to completion
• Proficient in Microsoft Office (Word, Excel, Teams, Outlook)
• Good personal skills with the ability to effectively work and collaborate with individuals or group. at all organizational levels; ability to work independently and as a part of a team
• Ability to maintain confidentiality of sensitive information

Preferred

• 2 years of work experience specializing in data entry, customer service, or US health insurance is a plus