Quality Analyst; Urgent Hiring; Mckinley Hill, Taguig City

HCL Technologies Philippines Inc; Taguig; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading technology company in Taguig is seeking a Quality Analyst with at least 2 years of experience. The candidate should possess strong process knowledge, excellent communication skills, and proficiency in Excel. Responsibilities include daily audits, publishing dashboards, tracking progress, and driving process improvements. This role is ideal for detail-oriented professionals looking to advance their careers in quality analysis.

Qualifications

• Strong process knowledge of SD with minimum 2 years of experience.
• Minimum 2 years of experience as Quality Analyst.
• Candidate should have good communication skills.
• Candidate should know how to use Excel and presentation software.
• English B2 level required.

Responsibilities

• Conduct daily audits followed by coaching and feedback.
• Perform daily analysis followed by coaching and feedback.
• Publish dashboard and trends of audit/analysis weekly/monthly.
• Track progress of agents.
• Develop briefings based on common findings from audits/analysis fortnightly.
• Initiate process level improvement and follow up to closure.
• Conduct weekly/monthly technical audit and CSAT review calls.

Skills

Process Knowledge

Communication skills

MS Office knowledge

Presentation skills

Interpersonal Skills

Excel Knowledge

Job description

QUALITY ANALYST

Qualifications

• Strong process knowledge of SD with minimum 2 years of experience
• Minimum 2 years of experience as Quality Analyst
• Candidate should have good Communication skills.
• Candidate should know how to use excel and presentation
• English B2 level
• Appropriate required language at B2 level or higher

Competencies

• Process Knowledge
• Communication skills
• MS Office knowledge
• Presentation skills
• Interpersonal Skills
• Excel Knowledge

Roles and Responsibilities

• Daily audits followed by coaching and feedback
• Daily Analysis followed by coaching and feedback
• Publishing dashboard and trend of audit/analysis weekly/monthly
• Tracking progress of agents
• Developing briefings basis common findings from audits/analysis fortnightly
• Coming up with Process Level Improvement along with taking those to closure
• Weekly/Monthly Technical Audit and CSAT review calls