Quality Analyst Team Lead - BPO, On-Site, Growth

Clark Development Corporation; Angeles; On-site; PHP 700,000 - 1,000,000; Full time

Benefits offered by this job

HMO

Dependent benefit after 2 years

Free meals

Shuttle service

Recreational facilities

Promotions & salary increases

Job summary

Swak BPO Corp. in Clark Freeport Zone, Angeles City, Philippines, seeks a Quality Analyst Team Lead to guide a team of analysts and drive quality assurance initiatives. The role focuses on developing methodologies, coaching staff, and maintaining high standards to ensure top-tier service delivery.

This on-site position offers opportunities for promotions and salary increases, with company-provided HMO, free meals, shuttle services, and recreational facilities to support employee well-being.

Qualifications

• Bachelor's degree in a related field preferred.
• Minimum of 2 years of quality assurance experience with leadership exposure.
• Solid understanding of quality standards and methodologies.
• Strong analytical, problem-solving and communication skills.
• Ability to lead and inspire a team while maintaining high-quality standards.

Responsibilities

• Manage and guide a team of Quality Analysts to ensure efficiency and accuracy in evaluations.
• Develop and implement quality assurance methodologies, conduct audits, and ensure compliance with company and industry standards.
• Track key quality metrics such as customer satisfaction, compliance scores, and error rates.
• Provide coaching and training to the team to improve performance.
• Identify areas for improvement and collaborate with operations teams to enhance service delivery.
• Maintain detailed reports on quality assessments and provide insights to management.

Skills

Leadership

Quality assurance

Analytical thinking

Communication skills

Education

Bachelor's degree in Business/Communications/Quality Management

Job description

Swak BPO Corp. in Clark Freeport Zone, Angeles City, Philippines, seeks a Quality Analyst Team Lead to guide a team of analysts and drive quality assurance initiatives. The role focuses on developing methodologies, coaching staff, and maintaining high standards to ensure top-tier service delivery.

This on-site position offers opportunities for promotions and salary increases, with company-provided HMO, free meals, shuttle services, and recreational facilities to support employee well-being.