Quality Analyst — Process Improvement & Collaboration

ExlService Holdings, Inc.; Hinoba-an; On-site; PHP 240,000 - 360,000; Full time

Job summary

ExlService Holdings, Inc. seeks a Quality Analyst who is highly organized and detail oriented to join our team in the Philippines. The ideal candidate demonstrates strong collaboration skills, a commitment to continuous improvement, and a rational, policy-driven approach to tasks.

The role favors overtime flexibility, reliability, and effective engagement with clients. Familiarity with MS Excel is a plus and experience as a SME in quality-focused environments is advantageous.

Qualifications

• Willingness to work overtime to complete assigned tasks.
• Rational approach aligned with process policies, not based on emotions.
• Dependability, punctuality, and no attendance issues.
• People-oriented with a collaborative mindset.
• Keen attention to detail and willingness to engage in client discussions.
• Proactive attitude toward operational improvements.
• Quality experience or SME experience is a plus.
• Basic knowledge in MS Excel is a plus.

Skills

Attention to detail

Overtime readiness

Collaborative mindset

Client discussions

Process adherence

Proactive improvements

Quality SME experience

MS Excel

Tools

MS Excel

Job description

ExlService Holdings, Inc. seeks a Quality Analyst who is highly organized and detail oriented to join our team in the Philippines. The ideal candidate demonstrates strong collaboration skills, a commitment to continuous improvement, and a rational, policy-driven approach to tasks.

The role favors overtime flexibility, reliability, and effective engagement with clients. Familiarity with MS Excel is a plus and experience as a SME in quality-focused environments is advantageous.