Quality Analyst (AU Telco experience required)

Gear Inc; Muntinlupa; On-site; PHP 300,000 - 600,000; Full time

Job summary

Gear Inc. seeks an experienced Quality Analyst to join our Australian Telco project team.

The role focuses on monitoring and improving service quality to ensure customer interactions and delivery workflows meet AU Telco standards, with a clear path toward coordination or service delivery management. Responsibilities include monitoring quality across workflows, tracking SLA performance, and collaborating with CS, Billing, Technical, and Project teams to resolve issues.

Qualifications

• At least 1 year of experience in Telco operations (AU Telco preferred) QA, Billing, or Service Delivery.
• Strong analytical, reporting, and communication skills.
• Familiar with Telco workflow tools or quality tracking systems.
• Detail-oriented, organized, and proactive in identifying process gaps.
• Comfortable working in a fast-paced, SLA-driven environment.

Responsibilities

• Monitor and evaluate Telco service delivery quality across multiple workflows (billing, provisioning, customer service).
• Track SLA performance and prepare reports on service quality trends.
• Liaise with internal teams (CS, Billing, Technical, Project) and vendors to identify and resolve delivery issues.
• Support process improvement and ensure compliance with AU Telco quality guidelines.
• Participate in regular calibration and service review sessions with clients.

Skills

Analytical

Reporting

Communication

Job description

Quality Analyst (AU Telco experience required)

About the job Quality Analyst (AU Telco experience required)

Job Summary

We are looking for an experienced Quality Analyst to join our Australian Telco project team.
This role is responsible for monitoring and improving service quality, ensuring that all customer interactions and delivery workflows meet AU Telco standards.
Its a great opportunity for candidates who want to grow toward coordination or service delivery management roles.

Work Setup & Schedule:

Responsibilities

• Monitor and evaluate Telco service delivery quality across multipleworkflows (billing, provisioning, customer service).
• Track SLA performance and prepare reports on service quality trends.
• Liaise with internal teams (CS, Billing, Technical, Project) and vendors to identify and resolve delivery issues.
• Support process improvement and ensure compliance with AU Telco quality guidelines.
• Participate in regular calibration and service review sessions with clients.

Requirements

• At least 1 years of experience in Telco operations (AU Telco preferred) QA, Billing, or Service Delivery.
• Strong analytical, reporting, and communication skills.
• Familiar with Telco workflow tools or quality tracking systems.
• Detail-oriented, organized, and proactive in identifying process gaps.
• Comfortable working in a fast-paced, SLA-driven environment.

Why You'll Love This Role

Opportunity to work with one of the leading AU Telco accounts.

Exposure to cross-functional collaboration and end-to-end service delivery processes.

A potential growth path toward Service Delivery or Project Coordination positions.