Quality Analyst - AU Telco Service Delivery (Growth Path)

Gear Inc; Muntinlupa; On-site; PHP 300,000 - 600,000; Full time

Job summary

Gear Inc. seeks an experienced Quality Analyst to join our Australian Telco project team.

The role focuses on monitoring and improving service quality to ensure customer interactions and delivery workflows meet AU Telco standards, with a clear path toward coordination or service delivery management. Responsibilities include monitoring quality across workflows, tracking SLA performance, and collaborating with CS, Billing, Technical, and Project teams to resolve issues.

Qualifications

• At least 1 year of experience in Telco operations (AU Telco preferred) QA, Billing, or Service Delivery.
• Strong analytical, reporting, and communication skills.
• Familiar with Telco workflow tools or quality tracking systems.
• Detail-oriented, organized, and proactive in identifying process gaps.
• Comfortable working in a fast-paced, SLA-driven environment.

Responsibilities

• Monitor and evaluate Telco service delivery quality across multiple workflows (billing, provisioning, customer service).
• Track SLA performance and prepare reports on service quality trends.
• Liaise with internal teams (CS, Billing, Technical, Project) and vendors to identify and resolve delivery issues.
• Support process improvement and ensure compliance with AU Telco quality guidelines.
• Participate in regular calibration and service review sessions with clients.

Skills

Analytical

Reporting

Communication

Job description

Gear Inc. seeks an experienced Quality Analyst to join our Australian Telco project team.

The role focuses on monitoring and improving service quality to ensure customer interactions and delivery workflows meet AU Telco standards, with a clear path toward coordination or service delivery management. Responsibilities include monitoring quality across workflows, tracking SLA performance, and collaborating with CS, Billing, Technical, and Project teams to resolve issues.