Quality Analyst

Asticom Technology Inc.; Quezon City; On-site; PHP 240,000 - 420,000; Full time

Job summary

Asticom Technology Inc. is seeking a Quality Assurance/Audit professional to conduct audits on After-Sales transactions across multiple business lines, ensuring adherence to client policies and company standards.

The role involves reviewing transaction accuracy, identifying gaps, and monitoring SLA performance to drive improvements. The ideal candidate has a bachelor’s degree in a relevant field and at least 1 year of experience in QA, audit, customer service, or retail operations.

Qualifications

• Bachelor’s degree in Business, IT, or related field preferred.
• At least 1 year of experience in QA, Audit, Customer Service or Retail Operations.

Responsibilities

• Conduct quality audits on After-Sales transactions across assigned Lines of Business to ensure policy and procedural compliance.
• Review transaction accuracy, identify gaps and audit findings, monitor SLA compliance, prepare audit reports.
• Provide actionable insights and recommendations; collaborate with stakeholders to drive continuous improvement while upholding quality, data privacy, and information security standards.

Skills

Quality Assurance

Audit

Customer Service

Retail Operations

Education

Bachelor’s Degree (Business/IT/related)

Job description

Responsible for conducting quality audits on After-Sales transactions across assigned Lines of Business (CSIM, IMEI, BAD, Case Management, Renewals, and Freebies) to ensure compliance with client policies, company standards, and operational procedures. Reviews transaction accuracy, identifies process gaps and audit findings, monitors SLA compliance, prepares audit reports, provides actionable insights and recommendations, and collaborates with stakeholders to drive continuous improvement while maintaining quality, data privacy, and information security standards.

QUALIFICATIONS:

• Bachelor’s Degree in Business, IT, or any related/equivalent field is preferred.
• At least 1 year of experience in any of the following:

Quality Assurance

Audit

Customer Service

Retail Operations

• Experience in quality checking, process compliance, and documentation is an advantage.
• Ability to interpret and apply Standard Operating Procedures (SOPs) and client guidelines.
• Capable of managing multiple tasks while meeting productivity and SLA targets.
• Willing to work onsite, on shifting schedules, weekends, and holidays as business requires.