Quality Analyst

Hammerjack Pty Ltd; Philippines; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Health insurance

Job summary

HealthQuist in Pasig is seeking a Quality Analyst for a full-time on-site role. The analyst will conduct quality control assessments and ensure compliance with QA standards to improve processes and procedures. You will analyze data to identify areas for improvement and implement quality management strategies.

The ideal candidate has strong analytical and communication skills, experience in a BPO QA setting, and knowledge of QA principles. Healthcare industry experience is a plus but not required.

Qualifications

• Experience in quality control and quality assurance in a BPO setting is required.
• Excellent communication skills, both verbal and written.
• Knowledge of quality management principles and methodologies.
• Healthcare industry experience is a plus but not required.

Responsibilities

• Conduct quality control assessments.
• Ensure compliance with quality assurance standards.
• Manage overall quality of processes and procedures.
• Analyze data to identify areas for improvement.
• Implement quality management strategies.

Skills

Analytical skills

Attention to detail

Problem solving

Quality assurance

Communication skills

Multi-tasking

Quality management systems

Tools

Quality management tools

Job description

Company Description

HealthQuist is a revenue cycle management company that specializes in providing customized full-service medical billing to healthcare clients. We go above and beyond by offering additional benefits to maximize collections and increase efficiency among office staff. Our goal is to enable practices to focus on providing the best possible care to patients. HealthQuist is located in Pasig.

Role Description

This is a full-time on-site role for a Quality Analyst at HealthQuist. The Quality Analyst will be responsible for conducting quality control assessments, ensuring compliance with quality assurance standards, and managing the overall quality of processes and procedures. The role will involve analyzing data, identifying areas for improvement, and implementing quality management strategies.

Qualifications

• Strong analytical skills, attention to detail, and problem-solving abilities
• Experience in quality control and quality assurance in a BPO setting is required
• Excellent communication skills, both verbal and written
• Knowledge of quality management principles and methodologies
• Ability to prioritize and manage multiple tasks effectively
• Proficiency in using quality management systems and tools
• Experience in the healthcare industry is a plus but not required