Qa Testing & Client Support For Saas

Buscojobs; Metro Manila; On-site; PHP 400,000 - 600,000; Full time

Job description

Qa Testing Client Support For SaaS Jobs in Taguig

Posted 1 day ago

Job Type: Full-time

Qualifications:

• Willing to work on a graveyard shift
• With or without experience
• Bachelor's degree holder (any course)
• Willing to be assigned at BGC, Taguig

Benefits: Life insurance

Help Desk Analyst

Posted 1 day ago

Company Description

IT BY DESIGN provides MSP-focused technical resources to help businesses scale and improve profitability. We offer MSP staffing, outsourced NOC, RMM virtual admin, helpdesk support, and professional services. We operate three facilities in New Jersey and India and value loyalty and team care.

Role Description

• User Lifecycle Management: Onboarding/offboarding, device provisioning, account creation/disablement (M365, Azure AD, AD), MFA, group policies, software packages; secure decommissioning and data archiving.

Technical Support (Beyond Helpdesk)

• Handle escalated Tier 1 and basic Tier 2 support tickets (network, printer, email, login issues, system slowness, etc.).
• Use PSA and RMM tools to troubleshoot remotely; perform basic administrative tasks on servers, M365 tenants, and firewalls under supervision.
• Document fixes and update SOPs/runbooks.

System Maintenance & Monitoring

• Monitor alerts from RMM tools; assist with patching, antivirus checks, and backup verifications.
• Periodic health checks on client environments.

Process Improvement & Project Assistance

• Support senior engineers in infrastructure/cloud migration projects; create automation or PowerShell scripts (optional but encouraged); identify recurring issues and propose fixes.

Qualifications

• Must be willing to work 100% onsite and reside near BGC, Taguig.
• Must be available for night shifts (8 PM - 5 AM Manila Time).
• Minimum 2 years of experience in Service Desk/Help Desk support.
• Proficient in troubleshooting Active Directory, Desktop, Office 365, Windows Server, Firewall, VPN, End User Management; strong written and verbal communication.
• At least 2 years of experience supporting global/international clients.

Company Benefits

• HMO with Free Dependents on Day 1
• Sponsored IT Certifications
• Convertible to Cash Leaves
• Annual Performance Bonus
• Night Differential Pay
• Government Mandated Benefits
• Life Insurance and Pet Insurance
• 13th Month Pay
• Discounted Lunch Meals
• Car Shuttle Service
• Free unlimited coffee and snacks everyday

Help Desk Specialist

Posted 1 day ago

Job Description

Work Set-Up: 100% Onsite in BGC, Taguig

Shift: Eastern Time Shift

Role Description

• Manage full user lifecycle: onboarding/offboarding, account creation/disablement, device provisioning/decommissioning, secure data handling.
• Configure user access: email, MFA, file permissions, group policies, software.
• Provide Tier 1 and basic Tier 2 support; document fixes and SOPs.
• Monitor and resolve alerts; assist with patching, AV checks, backup verification, health checks.
• Support senior engineers with infrastructure projects and migrations; create automation/scripts.

Qualifications

• HMO with Free Dependents on Day 1
• Sponsored IT Certifications
• Convertible to Cash Leaves
• Annual Bonus
• Night Differential Pay
• Benefits including Life/Pet Insurance

Help Desk Support

Posted 1 day ago

Job Description

Location: Makati City

Responsibilities include handling Life Insurance, HMO/Medical, and Personal Accident Insurance inquiries, guiding claims, and coordinating with providers and internal teams.

Qualifications

• Bachelor's degree in Business Administration or a related field
• 1–2 years in help desk or benefits administration (insurance handling preferred)
• Familiarity with Life, HMO/Medical, and Personal Accident Insurance policies
• Strong communication and customer-service orientation
• MS Office and HRIS/help desk ticketing experience
• Detail-oriented and able to manage multiple tasks

Job Types: Full-time, Permanent

Pay: Up to Php38,000 per month

Benefits include Company events, Health and Life insurance, Promotion opportunities

IT Help Desk

Posted today

Job Description

Role: Level 1 IT Help Desk Specialist

Responsibilities include onboarding/offboarding, password resets, software installation/configuration (Microsoft Office, Adobe, etc.). Provide basic troubleshooting for common IT issues.

Help Desk Technician

Posted today

Location: Mandaluyong, National Capital Region

Salary: Php 900,000 - Php 1,200,000

Work setup: Remote, 6 am-3 pm MST (8 pm-5 am Manila time); 5 days/week

Role: Deliver exceptional service to MSP clients; follow processes; maintain documentation; manage tickets; coordinate with vendors; remote support and on-site as needed.

Requirements: Diploma/Degree in Engineering or equivalent; 3+ years IT service experience; strong communication; problem-solving; ability to work independently; attention to detail.

Help Desk Supervisor

Posted today

Job Description

Overview of duties includes leading Tier 1 HR helpdesk teams, ensuring SLAs, compliant processes, data privacy, and staffing across 24/7 shifts; strong stakeholder management and reporting to governance forums.

Qualifications

• Experience leading Tier 1 HR helpdesk for UK/Europe/US clients
• Experience with ServiceNow or similar workflow tools
• Strong Excel/Presentation skills; excellent client management

Core responsibilities

• Lead HR helpdesk teams; staffing and performance management
• Ensure SLA adherence and contractual compliance
• Data privacy and governance reporting
• Process improvements and stakeholder communications

Help Desk Team Lead

Posted 1 day ago

Job Description

Responsibilities include providing technical support, handling escalations, maintaining documentation, issue resolution, and internal IT support.

Requirements

• Diploma/Degree in Electrical/Telecommunications Engineering or equivalent
• 3+ years IT service experience
• Excellent communication and problem-solving skills

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