QA Tester with CSR

Loveridge Digital; Metro Manila; Hybrid; PHP 248,000 - 344,000; Part time

Job summary

Loveridge Digital in Manila is seeking a detail-oriented Junior QA Tester with Customer Support experience to join as an independent contractor in a hybrid role, blending hands-on software testing with customer interactions.

You will perform smoke tests, execute test cases, report bugs with steps to reproduce, and assist with release readiness while collaborating with developers, product managers, and support teams.

Qualifications

• Experience or training in software QA/testing
• Basic understanding of QA principles and processes
• Familiarity with bug-tracking tools like Jira/Linear/Trello
• Understanding of SDLC concepts
• Strong attention to detail and methodical testing approach
• Ability to follow test cases and reproduce issues
• Clear written and spoken English communication

Responsibilities

• Perform basic smoke testing on new builds and releases
• Execute test cases across web and mobile apps
• Identify and document bugs with steps to reproduce
• Re-test resolved issues to confirm fixes
• Perform basic regression testing
• Test common user flows for usability issues
• Collaborate with developers and QA to clarify requirements
• Assist with testing Release Candidate builds before launch
• Respond to customer inquiries via email, chat, or tickets professionally
• Investigate customer-reported issues and reproduce problems

Skills

Software QA

Bug reporting

Smoke testing

Regression testing

Test case execution

SDLC understanding

English communication

Issue triage

Tools

Jira

Linear

Trello

Job description

We're looking for a detail-oriented Junior QA Tester with Customer Support experience to join our team as an independent contractor. This is a hybrid role combining hands-on software testing with customer support. It's a great opportunity for someone early in their QA career who wants to develop practical experience across software testing, bug reporting, release validation, and customer issue triage. You'll work closely with developers, product managers, and the customer support team to help identify bugs, validate fixes, protect critical user flows, and ensure customer-reported issues are properly documented and escalated.

Key responsibilities

Perform basic smoke testing on new builds and releases to verify that core functionality is working as expected

Execute assigned test cases across web and/or mobile applications

Identify and document bugs, including clear steps to reproduce, expected results, and actual results

Re-test resolved issues to confirm that fixes are working correctly

Perform basic regression testing to ensure existing functionality has not been affected by changes

Test common user flows and identify usability or functionality issues

Work with developers and senior QA team members to clarify requirements and testing expectations

Assist with testing Release Candidate (RC) builds before launch

Respond to customer inquiries through email, chat, or ticketing systems in a friendly and professional manner

Investigate customer-reported issues and attempt to reproduce reported problems

About you

Some experience or training in software QA, software testing, or a related field

Basic understanding of software testing principles and QA processes

Familiarity with bug-tracking tools such as Jira, Linear, Trello, or similar platforms

Basic understanding of the Software Development Life Cycle (SDLC)

Strong attention to detail and a methodical approach to testing

Ability to follow test cases and identify unexpected application behavior

Good written and verbal English communication skills

Comfortable communicating technical issues clearly and professionally

Ability to manage both structured testing tasks and customer support requests

Willingness to learn and develop QA skills in a fast-paced environment