QA Engineer (AI Voice)

Lingaro Group Philippines; Manila; Vor Ort; PHP 420.000 - 640.000; Vollzeit

Zusammenfassung

Lingaro Group Philippines is seeking an experienced QA tester to validate voice AI and conversational applications across markets. You will run comprehensive tests, prepare data, and support UAT while extending automation. Strong collaboration and clear communication are essential to success.

The role emphasizes hands-on testing of speech recognition, latency, and transcripts, with knowledge of testing platforms and telephony basics a plus. On-site work in Metro Manila is expected.

Qualifikationen

• Minimum 3 years of software QA experience.
• At least 1 year testing voice or conversational AI.
• Hands-on voice agent testing: speech recognition, intents, latency.
• Ability to test multiple inputs yielding different AI outputs.
• Experience with API testing and basic automation in Python/JS/TS.
• Familiar with Jira or Azure DevOps and test management tools.
• Strong log/transcript troubleshooting and clear communication.
• Experience with telephony basics is a plus.
• English proficiency at level B2 or higher.

Aufgaben

• Run end-to-end, API, integration, regression, and release tests for voice journeys.
• Prepare test data, outcomes, and support UAT.
• Extend automated suites and evaluation sets designed by senior team members.
• Log defects with reproduction steps and transcripts; monitor closure.
• Flag risks and blockers early and communicate findings clearly.

Kenntnisse

QA testing

Voice AI testing

API testing

Automation basics

Log analysis

Clear communications

English proficiency

Ausbildung

ISTQB certification

Tools

Jira

Azure DevOps

Botium

Hamming

Cekura

Coval

Jobbeschreibung

Growth through diversity, equity, and inclusion. As an ethical business, we do what is right — including ensuring equal opportunities and fostering a safe, respectful workplace for each of us. We believe diversity fuels both personal and business growth. We're committed to building an inclusive community where all our people thrive regardless of their backgrounds, identities, or other personal characteristics.

Tasks:

• Run E2E, API, integration, regression and release tests on voice journeys across markets and configurations.

• Prepare test data and expected outcomes, and support business testers during UAT.

• Run and extend the automated suites and evaluation sets designed by the Senior.

• Log defects with clear reproduction steps and transcripts, and follow them to closure.

• Flag risks and blockers early.

What We're Looking For:

• At least 3 years of experience in software QA.

• At least 1 year of experience in testing voice or conversational AI.

• Hands‑on voice agent testing: speech recognition and speech output basics, intents, latency, reading transcripts.

• Understanding why the same input can produce different AI outputs, and how to test for it.

• API testing and basic automation in Python or JavaScript/TypeScript.

• Jira or Azure DevOps and a test management tool.

• Troubleshooting from logs and transcripts. Clear written and verbal communication.

• Voice testing platforms (Hamming, Cekura, Coval, Botium) is a plus.

• Experience with LLM evaluation tools (Promptfoo, DeepEval, LangSmith) is a plus.

• Experience with Telephony basics (SIP, Twilio, Azure Communication Services) is a plus.

• ISTQB certification is a plus.

• Experience in Responsible‑AI testing (PII, bias, safety) is a plus.

• Experience validating customer journeys across multiple markets is a plus.

• English at least B2.

Missing one or two of these qualifications? We still want to hear from you! If you bring a positive mindset, we'll provide an environment where you feel valued and empowered to learn and grow.