Qa Analyst

Tyler Technologies, Inc.; Philippines; On-site; PHP 446,000 - 781,000; Full time

Job summary

Tyler Technologies, Inc. is seeking a detail-oriented QA Analyst to join our team in the Philippines.

You will validate software functionality, usability, and performance through structured and exploratory testing, working closely with Product Owners, Developers, and stakeholders to ensure high-quality releases. The role requires strong analytical skills, proactive quality mindset, and hands-on experience with Jira/Zephyr in an Agile environment.

Qualifications

• Bachelor's degree in CS, MIS, or Business or equivalent work experience.
• Prior software testing experience required.
• JIRA and Zephyr experience preferred.
• Strong analytical, problem-solving and communication skills.

Responsibilities

• Collaborate with Product Owners, Developers, and Stakeholders to understand user stories, acceptance criteria, and requirements.
• Design, develop, and execute test cases based on acceptance criteria and technical requirements.
• Perform manual testing to validate functionality, usability, and user experience.
• Conduct exploratory testing to uncover edge cases and unexpected behaviours.
• Document defects in Jira and track resolution with the team.
• Support test automation by identifying high-value tests for automation.
• Create Test Plan Summaries for releases and provide quality metrics.
• Continuously improve QA processes and test coverage.

Skills

QA testing experience

Analytical thinking

Communication skills

Team collaboration

Time management

Education

Bachelor's degree or higher

Equivalent work experience considered

Tools

JIRA

Zephyr

Microsoft Office

Job description

Job Description - QA Analyst

Description

Job Summary:

We are seeking a detail-oriented and collaborative Quality Assurance Test Analyst to join our dynamic team. In this role, you will play a critical part in ensuring the delivery of high-quality software by validating functionality, usability, and performance through both structured and exploratory testing. As a QA Test Analyst, you will work closely with Product Owners, Developers, and other stakeholders to understand business requirements and translate them into comprehensive test strategies. You will be instrumental in enhancing QA processes, test case coverage, and quality metrics, ultimately contributing to successful software releases that meet user expectations and business goals.

This position requires strong analytical thinking, excellent communication skills, and a proactive mindset toward quality in an Agile environment.

Key Responsibilities:

• Collaborate with Product Owners, Developers, and Stakeholders to understand user stories, acceptance criteria, and requirements.
• Identify ambiguities or gaps in requirements and proactively seek clarifications prior to testing.
• Prioritize test cases based on risk assessment and business impact to ensure efficient test execution.
• Contribute to defining the Definition of Ready (DoR) and Definition of Done (DoD), ensuring quality measures are integrated into the development lifecycle.
• Design, develop, and execute test cases based on acceptance criteria and technical requirements.
• Perform manual testing to validate functionality, usability, and user experience.
• Conduct exploratory testing to uncover edge cases, usability issues, and unexpected behaviors.
• Document and track defects in Jira, collaborating with developers for timely resolution.
• Use Zephyr for test case management, execution tracking, and reporting.
• Participate in Agile ceremonies, such as backlog refinement, sprint planning, daily stand-ups, and retrospectives, to provide input on quality-related risks.
• Support test automation efforts by identifying high-value test cases suitable for automation.
• Create Test Plan Summaries for all releases and provide stakeholders with comprehensive quality measurements.
• Continuously improve QA processes, test coverage, and efficiency through lessons learned through retrospectives.
• Perform other duties as assigned by management.

Qualifications:

• Bachelor's degree or higher in Computer Sciences, Management Information Science, or Business. Equivalent work experience may substitute for degree requirement.
• Prior experience in software testing is required.
• JIRA and Zephyr experience is preferred.
• Solid analytical and problem-solving skills involving sound decision making and effective resolutions.
• Solid understanding of QA testing methodologies and practices preferred.
• Full software development lifecycle familiarity is strongly preferred.
• Keen attention to detail.
• Strong planning and organizational skills involving the ability to manage multiple work streams effectively.
• Strong time management skills with proven track record of delivering successful results.
• Strong interpersonal and communication skills involving the ability to communicate verbally and in writing technical and non-technical information.
• Proficient with Microsoft Office.
• Ability to work independently as well as collaborate in a team.
• Ability to maintain a test environment effectively with regards to products, tools, data and related aspects.