Project Manager

PESO Resources Development Corp.; Hinatuan; On-site; PHP 400,000 - 600,000; Full time

Job summary

A resources development corporation in Surigao del Sur is seeking a Technical Support Manager to lead technical support teams and develop strategic operational frameworks. The ideal candidate will have 3-5 years of experience in technical operations, strong leadership skills, and proficiency in service management tools. This role involves ensuring compliance with safety standards and delivering quality technical support to operations.

Qualifications

• Minimum of 3-5 years in technical operations or support services.
• At least 3 years in a managerial role.
• Proficiency in service management tools or platforms.

Responsibilities

• Lead and manage technical support teams.
• Oversee the maintenance of technical systems and infrastructure.
• Ensure compliance with safety and industry standards.

Skills

Leadership

Project Management

Problem Solving

Communication

Interpersonal Abilities

Analytical Skills

Job description

Responsibilities

• Lead, manage, and integrate the technical support teams including facilities, engineering, logistics, and other services units.
• Develop and implement strategic plans and operational frameworks for technical and support services aligned with organizational goals.
• Ensure quality and efficiency of technical support through performance monitoring, continuous improvement, and standard operating procedures
• Oversee the maintenance and proper functioning of all technical systems, equipment, and infrastructure.
• Coordinate with other departments to ensure timely delivery of support services for operations, projects, and special initiatives.
• Manage vendor relationships and service contracts related to technical and support services
• Monitor and manage budgets, resources, and expenditures for technical and support services operations
• Lead incident response and resolution processes for technical service issues, including root cause analysis and preventive actions.
• Ensure compliance with applicable safety, regulatory, and industry standards.
• Provide regular reporting to senior management regarding the status, performance, and issues of support services.

Job Specification and Work Experience

• Minimum of 3-5 years of progressive experience in technical operations or support services, with at least 3 years in managerial role.
• Strong leadership, project management, and problem solving skills
• Excellent communication and interpersonal abilities.
• Knowledge of systems integration, infrastructure, logistics, or maintenance processes.
• Familiarity with applicable compliance, safety, and operational standards.
• Experience in cross-functional team management.
• Strong analytical and decision-making skills.
• Ability to manage multiple projects or tasks under pressure Proficiency in using service management tools or platforms.