Project Coordinator, Residential Energy

Tesla; Taguig; On-site; USD 20,000 - 30,000; Full time

Job summary

Tesla is seeking a Project Coordinator to guide projects from order to installation. This role involves engaging communication with customers, managing a high volume of projects, and ensuring a superior customer experience. The ideal candidate has strong organizational and problem-solving skills and can work independently in a fast-paced environment.

Qualifications

• Experience in a fast-paced, customer-facing role.
• Strong organizational skills for managing a large pipeline of projects.
• Excellent relationship management and ability to explain complex concepts clearly.

Responsibilities

• Outline expectations with customers to ensure a positive experience post-order.
• Manage a pipeline of over 100 customer projects daily.
• Address potential issues on customer accounts and collaborate with internal teams.

Skills

Communication

Organizational skills

Problem-solving

Tools

CRM software

Microsoft Office Suite

Outlook

Job description

Position Description

Through engaging and informational interactions with our customers, the Project Coordinator performs a pivotal role in guiding projects from order to installation and system activation. The primary function of this role is to respond to customer questions and concerns by leveraging excellent communication skills across multiple channels to facilitate project progression. In resolving customer concerns, Project Coordinators work cross-functionally with internal teams and partner with Design Consultants to ensure a timely installation and a superior customer experience. The Project Coordinator must be a subject matter expert in the Tesla Energy product suite and understand the entire job lifecycle, proactively providing updates and setting accurate customer expectations. The ideal candidate is energetic, eager to learn and master new technologies, and maintains an optimistic approach to customer interactions.

Responsibilities

1. Clearly outline and set expectations with customers post-order to ensure a positive experience. This includes a welcome call and managing a high volume of customer communications via phone, SMS, email, and live chat.
2. Use various communication methods for proactive outreach, updating customers on project status, and requesting actions to advance their projects.
3. Partner with Design Consultants to clarify customer interactions and timelines.
4. Manage a pipeline of over 100 customer projects daily, adapting communication strategies and using software, dashboards, and reports to progress projects.
5. Maintain personal calendar and CRM records to ensure follow-up commitments are fulfilled.
6. Address potential issues on customer accounts by applying critical-thinking skills for timely resolution and collaborating with internal energy departments for accurate and prompt actions.
7. Use effective time management to prioritize daily tasks, maximizing impact on the worklist.

Requirements

1. Experience in a fast-paced, customer-facing role.
2. Strong organizational skills to manage a large pipeline of projects while considering future implications to accelerate completion.
3. Excellent relationship management skills and the ability to explain complex technical concepts clearly.
4. Ability to work independently in a fast-paced environment without support staff.
5. Proficiency with computers and CRM software, including Microsoft Office Suite and Outlook.
6. Excellent problem-solving skills, approaching challenges with optimism and creative resolutions.