Project Coordinator (Remote)

Prime System Solutions

Metro Manila

Hybrid

PHP 420,000 - 660,000

Full time

3 days ago

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Benefits offered by this job

Night Differential

HMO Coverage

PhilHealth

Pag-IBIG

13th Month Pay

Certification Opportunities

International Client Exposure

Continuous Learning and Technical Grow

Job summary

Prime System Solutions in Metro Manila seeks a Project Coordinator to manage IT infrastructure deployments, handling coordination from post-sale to pre-project handoff and serving as the main client contact. You’ll work with engineers, procurement, warehouse, and internal teams to keep projects moving.

The role emphasizes coordinating hardware provisioning, project setup in ConnectWise, and ensuring timely handoffs to Project Managers while maintaining clear communication and documentation.

Qualifications

Experience coordinating IT infrastructure projects or technical implementations.
Ability to manage multiple projects and priorities with attention to detail.
Strong written and verbal communication with external customers.

Responsibilities

Coordinate new IT infrastructure projects from regional board to pre-project handoff.
Set up projects in ConnectWise Manage and ScopeStack, break work into phases and tasks.
Act as primary client contact during pre-project and coordination stages.
Coordinate engineers, procurement, warehouse, and shipping to meet SLAs.
Track progress, dependencies and actions; maintain project documentation.

Skills

Project coordination

Client communication

Time management

Education

Bachelor’s degree in IT, Business, or Project Management

Tools

ConnectWise Manage

ConnectWise Dispatch

ScopeStack

Power BI

Job description

The Project Coordinator is responsible for coordinating new IT infrastructure projects from the point of sale through preparation for Project Manager handoff. This is a client-facing role where you will be the customer's primary point of contact after the sale, while coordinating with engineers, procurement, warehouse, shipping, and internal teams to keep projects moving. The role focuses primarily on IT infrastructure deployments, including servers, switches, wireless access points, and workstation deployments. This is not a software development role.

In simple terms: Set up the project, coordinate the people and resources, keep the customer informed, and resolve issues before they become project blockers.

KEY RESPONSIBILITIES

Pick up newly created projects from the regional project board and take action within the required SLA.
Set up projects in ConnectWise Manage, including importing project scope through ScopeStack, reviewing quotes and service tickets, and breaking the project into phases, tasks, and estimated hours.
Review the customer's signed scope and conduct the project kickoff communication.
Serve as the primary point of contact for customers during the pre-project and coordination stage.
Clarify and resolve scope discrepancies or customer questions regarding the services they purchased.
Coordinate and assign engineers based on their availability, technical expertise, and project requirements.
Coordinate with procurement to order required hardware and track orders through delivery.
Monitor hardware ETAs and provide customers with realistic project start dates.
Coordinate with shipping, warehouse, procurement, and technical teams to resolve delays and other project issues.
Maintain and manage the project backlog and ensure projects remain on track for their planned start dates.
Prepare projects for handoff to the Project Manager approximately four weeks before the scheduled start date.
Coordinate small workstation deployment projects from planning through completion, including working directly with the customer to arrange workstation setup.
Track project progress, issues, dependencies, and outstanding actions to ensure timely completion.
Maintain clear and accurate project documentation, updates, and communication throughout the coordination process.

Project Volume

The coordinator is expected to set up approximately 10-12 new projects per week, or around 40 projects per month, for an assigned region.

The role requires the ability to manage multiple active projects, priorities, and stakeholders simultaneously while meeting established SLAs.

Required Skills and Competencies

Project Coordination

Experience coordinating IT projects, infrastructure deployments, or technical implementations.
Ability to manage multiple projects simultaneously and prioritize competing deadlines.
Strong organizational skills and attention to detail.
Ability to track timelines, deliverables, dependencies, and outstanding actions.

IT Infrastructure Knowledge

Candidates should have experience or exposure to IT infrastructure projects involving areas such as:

Servers
Network switches
Wireless access points
Workstations and workstation deployments
Hardware installations and deployments
Network or infrastructure implementations

Experience coordinating infrastructure projects within an MSP or IT services environment is highly preferred.

Client & Stakeholder Management

Strong written and verbal communication skills.
Comfortable communicating directly with external customers.
Ability to communicate project scope, timelines, requirements, delays, and next steps clearly.
Able to coordinate effectively with engineers, procurement, warehouse, shipping, Project Managers, and other internal teams.

Problem Solving & Ownership

Takes ownership of project issues rather than simply escalating them.
Able to investigate delays, scope discrepancies, shipping issues, and resource constraints.
Comfortable following up with multiple teams until an issue reaches resolution.
Able to remain organized and productive when priorities change.

Procurement & Scheduling

Experience coordinating hardware procurement or tracking hardware orders is strongly preferred.
Ability to monitor hardware availability and delivery timelines.
Comfortable coordinating engineer schedules based on availability, skills, and project requirements.

Adaptability

Adaptability is particularly important in this role. Processes and workflows may change frequently, including changes that can happen with little notice.

The successful candidate should be comfortable learning new processes, adjusting quickly, and maintaining productivity during periods of change.

Tools

The following tools are used regularly:

ConnectWise Manage
ConnectWise Dispatch
ScopeStack
Project management and ticketing systems

Experience with ConnectWise or ScopeStack is a plus but not required, as training will be provided.

Basic exposure to Power BI is helpful but is not a primary hiring requirement.

Experience as a Project Coordinator, Project Administrator, IT Project Coordinator, or similar role.
Experience coordinating IT infrastructure or technology deployment projects.
Experience working with external customers or clients.
Experience working with technical teams, particularly network, systems, infrastructure, or field engineers.
Experience managing multiple projects simultaneously.
Experience with hardware procurement, order tracking, or deployment coordination is strongly preferred.
Experience working in an MSP, IT services, or technology environment is preferred.
Experience with a PSA, ticketing, or project management platform is preferred.
Bachelor's degree in IT, Business, Project Management, or a related field is preferred but may be substituted by relevant professional experience.

Performance Expectations

Success in this role will be measured primarily by: