Programmatic / Digital Account Manager

MiQ Digital; Manila; On-site; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

Hybrid work environment

Bonus and performance incentives

Generous annual PTO

Job summary

A global media partner in Metro Manila is seeking a Programmatic / Digital Account Manager to oversee client accounts and campaign operations. This role involves maintaining high client satisfaction, troubleshooting issues, and delivering insights post-campaign. The ideal candidate will have experience in Digital Media and strong communication skills. Benefits include a hybrid work environment, training opportunities, and generous PTO.

Qualifications

• Experience in Client Services, Account Management, or Ad-Ops.
• Ability to multitask and prioritise in a fast-paced environment.
• Alignment with MiQ's core values.

Responsibilities

• Own day-to-day servicing for client portfolio.
• Ensure SLAs are met and campaign operations are seamless.
• Manage and deliver post-campaign insights.

Skills

Client‑facing experience in Digital Media

Excellent communication & relationship-building skills

Highly organised and conscientious

Proactive and innovative mindset

Can-do attitude

Job description

Role: Programmatic / Digital Account Manager

Reporting to: Hub Operations Lead

The opportunityWe’re MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we’re all united in the vision to lead the programmatic industry and make it better.

As an Programmatic / Digital Account Manager, you sit within Center of Excellence (CoS) and work cross‑functionally with Sales, Trading, DnA, Product, L&D and Marketing across the JAPAC footprint. You are accountable for the health and growth of key accounts, keeping clients happy, protecting revenue and unlocking new opportunities.

What you’ll be doing

Your main responsibilities will include:

Ad Operations and Client Servicing

• Own day‑to‑day servicing for your client portfolio; be the go‑to contact for stakeholders across JAPAC.
• Ensure SLAs are met and campaign operations are seamless; surface risks early and partner with relevant teams to fix them.
• Resolve or elevate client issues quickly and calmly, bringing in the right people at the right time.
• Listen actively to clients and internal teams, translating needs into clear actions and opportunities.
• Maintain regular touchpoints (status calls, reviews, QBRs, client entertainment when appropriate) that strengthen relationships and open doors for growth.
• Act as a “trusted advisor”, balancing client priorities with what’s right for MiQ and CoS.

Campaign Operations & Insight Management (85%)

Pre‑campaign

• Manage IOs and keep a clear view of the Sales pipeline (Salesforce CRM).
• QA briefs and pre‑campaign docs to ensure feasibility, accuracy and alignment to client goals and MiQ best practice.
• Project‑manage creative asset builds & other campaign setup requirements, coordinating across Trading, Design and external partners.
• Manage creative tag trafficking.

Campaign activation

• Provide clients with timely screengrabs and proof of performance updates.
• Ensure reporting is correctly set up and focused on the KPIs that matter.
• Monitor pacing and performance, working with Trading and DnA to optimise and course‑correct.
• Troubleshoot campaign issues with the support of AM peers/Trading function.

End of campaign

• Manage and deliver post‑campaign insights alongside stakeholders from Trading, Sales and DnA teams.
• Spot trends and patterns across campaigns that can be fed into future strategy and CoS planning.

Revenue & Client Experience Management

• Manage re‑booking of BAU activity to ensure continuity of revenue and a smooth client experience.
• Support booking reconciliation and invoice query resolution.
• Protect and grow MiQ’s accounts via upsell/cross‑sell.
• Consistently suggest novel approaches for all types of challenges; drive a culture of innovation among team members.
• Proactively pilot, validate, and improve new ideas or methods and be willing to take calculated risks.
• Collaborate with sales and trading to drive performance.

Qualifications

• Client‑facing experience in Digital Media.
• Background in Client Services / Account Management / Sales Support / Ad‑Ops.
• Highly organised and conscientious; able to multitask, prioritise and stay on top of things in a fast‑paced environment.
• Excellent communication & relationship‑building skills.
• Independent, proactive and innovative mindset.
• Can‑do attitude to provide energy, drive and enthusiasm.
• Alignment with MiQ’s core values.
• Passion for growing your career as the company scales.

What’s in it for you

MiQ is incredibly proud to foster a welcoming culture. We do everything possible to make sure everyone feels valued for what they bring. With global teams committed to diversity, equity, and inclusion, we’re always moving towards becoming an even better place to work.

Values

• We do what we love – Passion
• We figure it out – Determination
• We anticipate the unexpected – Agility
• We dare to be unconventional – Courage

Benefits

• A hybrid work environment.
• New hire orientation with job‑specific onboarding and training.
• Internal and global mobility opportunities.
• Bonus and performance incentives.
• Generous annual PTO, paid parental leave, and two additional paid days to acknowledge holidays, cultural events or inclusion initiatives.
• Employee resource groups designed to connect people across all MiQ regions, drive action and support our communities.

Equal Opportunity Employer