Program Oversight and Control Officer

EastWest Bank; Taguig; Hybrid; PHP 900,000 - 1,300,000; Full time

Job summary

East West Banking Corporation (EastWest) is seeking a Program Oversight and Control Officer in Taguig, Philippines, to oversee a portfolio of projects within the Enterprise Data team. The role requires ensuring stage-gate governance, timely approvals, and accurate reports across projects.

The ideal candidate will monitor progress, manage risks, and escalate issues to support compliant portfolio execution while coordinating with project leaders and stakeholders in a hybrid work environment.

Qualifications

• Bachelor's degree in Business Administration, Information Technology, Engineering, or any related field.
• 3–5 years of PMO operations, project or portfolio management, or IT delivery oversight, preferably in banking or financial services.
• Demonstrate experience managing and reporting on multiple concurrent projects at a portfolio level, with a strong understanding of project lifecycle and stage-gate governance.
• Track KRAs, KPIs, and project performance using RAG status reporting, with the ability to identify and elevate risks proactively.
• Apply knowledge of workforce capacity planning, resource allocation, and utilization management to support effective portfolio oversight.
• Leverage portfolio management and reporting tools such as MS Project, Smartsheet, JIRA, Excel, and Power BI to provide actionable insights and performance visibility.
• PMP, PMI-ACP, or equivalent project or portfolio management certifications are an advantage.

Responsibilities

• Monitor the progress, schedule health, and stage-gate compliance of assigned projects, ensuring required approvals, documentation, and deliverables are completed on time.
• Identify and elevate overdue milestones, missing project artifacts, approval gaps, and delivery risks to support proactive issue management.
• Track project commitments, key performance targets, and alignment with organizational priorities, highlighting initiatives at risk of missing objectives.
• Maintain accurate portfolio reporting by reconciling project status, performance metrics, and governance requirements across assigned projects.
• Analyze resource utilization and workforce capacity, identifying over-allocation risks and providing insights to support staffing decisions.
• Oversee SLA compliance for assigned projects, monitor service breaches and escalation trends, and coordinate with stakeholders to address operational and audit-related concerns.

Skills

Project portfolio management

Stakeholder management

KRA/KPI tracking

RAG reporting

Education

Bachelor's degree in Business Administration, IT, Engineering, or related field

Tools

MS Project

Smartsheet

JIRA

Excel

Power BI

Job description

About the Job

Location: Taguig

Corporate Title: Junior Officer to Manager

Work Arrangement: Hybrid

Our Enterprise Data team is looking for experienced professionals to join us in Taguig with the role of Program Oversight and Control Officer.

In this role, you will oversee the progress and governance of a portfolio of projects, ensuring adherence to stage-gate requirements, approval processes, documentation standards, and delivery commitments. You will proactively monitor project status, workforce capacity, performance metrics, and service obligations, identifying risks early and escalating issues to support timely and compliant portfolio execution.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Monitor the progress, schedule health, and stage-gate compliance of assigned projects, ensuring required approvals, documentation, and deliverables are completed on time.
• Identify and elevate overdue milestones, missing project artifacts, approval gaps, and delivery risks to support proactive issue management.
• Track project commitments, key performance targets, and alignment with organizational priorities, highlighting initiatives that are at risk of missing objectives.
• Maintain accurate portfolio reporting by reconciling project status, performance metrics, and governance requirements across assigned projects.
• Analyze resource utilization and workforce capacity, identifying over-allocation risks and providing insights to support staffing and workforce planning decisions.
• Oversee SLA compliance for assigned projects, monitor service breaches and escalation trends, and coordinate with stakeholders to address operational and audit-related concerns.

What we’re looking for

• Bachelor's degree in Business Administration, Information Technology, Engineering, or any related field.
• 3 to 5 years of experience in PMO operations, project or portfolio management, or IT delivery oversight, preferably within banking or financial services.
• Demonstrate experience managing and reporting on multiple concurrent projects at a portfolio level, with a strong understanding of project lifecycle and stage-gate governance frameworks.
• Track KRAs, KPIs, and project performance using RAG status reporting, with the ability to identify and elevate risks proactively.
• Apply knowledge of workforce capacity planning, resource allocation, and utilization management to support effective portfolio oversight.
• Leverage portfolio management and reporting tools such as MS Project, Smartsheet, JIRA, Excel, and Power BI to provide actionable insights and performance visibility.
• Exhibit strong stakeholder management skills and the ability to operate independently while coordinating with multiple project leaders; PMP, PMI-ACP, or equivalent project or portfolio management certifications are an advantage.

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth