Production Support Analyst

AXA Asian Markets Services; Makati; On-site; PHP 240,000 - 360,000; Full time

Job summary

AXA Asian Markets Services seeks a Production Support Analyst to provide Level 1 technical support across two application ecosystems, ensuring system performance, security, and user productivity.

You will resolve production issues, perform health checks, monitor servers and backups, and coordinate with vendors for outsourced services while following SOPs and incident management processes.

Qualifications

• University degree in Computer Science or related fields.

Responsibilities

• Perform health checks on applications and take corrective actions.
• Perform on-demand health checks during non-business hours.
• Housekeeping and maintenance to ensure continuous running of systems/applications.
• Start/Stop applications and related components; provide support.
• Monitor events and take corrective actions; monitor resource usage.
• Monitor backup status.
• Troubleshoot incidents and route/escalate to Level 2 as needed.
• Handle standard service requests.
• Create/modify/delete user IDs; reset passwords; unlock accounts; manage access rights.

Skills

AWS EC2

AWS S3

AWS RDS

AWS IAM

Docker

Git

Kubernetes

Jenkins

Terraform

Java Spring Boot

Spring MVC

REST API

SQL Server

MongoDB

Angular

Typescript

HTML5

CSS3

Bootstrap

Jaspersoft Studio

Data modelling

Data warehouse concepts

XML parsing

JSON parsing

Education

University degree in Computer Science or related fields

Tools

DXC Assure suite

POLISY

GROUP

Other insurance apps (guidewire, Fortra)

Job description

The Production Support Analyst will serve as a critical operational resource providing Level 1 technical support across two distinct application ecosystems while ensuring optimal system performance, security, and user productivity.

Support production operations by resolving system issues, handling daily enquiries, system health checks, housekeeping and tracking / executing service desk requests. Work closely with vendor where application related support services are outsourced. Manage and monitor the production server capacity to ensure optimal server utilization and performance, monitor

DXC Assure/Integral Application Support

• Perform daily health checks on applications and take corrective actions for problems encountered during health checks.
• Perform on-demand health check support during non-business hours.

Operations

• Perform housekeeping and maintenance activities to ensure the continuous running of the systems/applications based on SOP.
• Start/Stop applications and related components- Support
• Monitoring and alert of events and execute the necessary corrective actions.
• Monitor the usage of system resources and execute the required actions when pre-defined thresholds are met.
• Monitor backup status

Incident / Problem Management

• Trouble-shooting incidents based on SOP
• Perform incident ticket routing and escalation to Level 2 support if incidents cannot be resolved at Level 1

Service Request

• Standard and repeatable activities

ID and Access Administration

• Create, modify, and delete user IDs for applications upon receipt of approved service requests
• User password reset
• Unlocking user accounts
• Urgent user access revocation upon authorised AXA requests
• Manage user access rights to applications.

QUALIFICATIONS:

• University degree in Computer Science or related fields.
• Minimum 3 years of experience in IT solution delivery, preferably in the insurance / financial services field.

Skills

• Basic knowledge of AWS EC2, S3, RDS, IAM, Docker, Git, Kubernetes, Jenkins, Terraform, Git, MS SQL server
• Basic knowledge of Java Spring Boot, Spring MVC, Webservices, Node JS, REST API, SQL server DB, Mongo DB, UI/UX (Angular 12+, Typescript, HTML5, CSS3, Bootstrap) Jasper Templates, Sisene tool, Data modelling, Data warehouse concepts, Jaspersoft studio, XML, and JSON parsing knowledge.
• working knowledge of DXC ASSURE suit of applications a. Integral/Life, b. Integral/pathfinder, c. Integral/Insights and d. Integral/product engine', e. Integral Smart framework, VPMS would be an added advantage.
• basic knowledge of AS/400, COBOL, CL programs and Query/400 is required. Experience with DXC's POLISY, GROUP or other insurance application systems, guidewire claims center application & Fortra Batch Management software (Robot schedule and Robot replay) would be a definite advantage.
• Strong business acumen to facilitate delivery of sound business solutions.
• Good understanding of system development life cycle and quality assurance process.
• Strong analytical and problem-solving skills and experience.
• Good interpersonal skills, written and verbal communications skills in English.
• Ability to work independently and handle challenging deadlines