Product Support Specialist

LeapFroggr; Metro Manila; On-site; PHP 400,000 - 600,000; Full time

Job summary

A healthcare innovation company in Metro Manila seeks a Junior Product Support Specialist passionate about improving customer satisfaction. You will support product development, enhance user experiences, and utilize data to inform product decisions. Ideal candidates have a degree in Business or related fields and 0-2 years in product management or customer support. This role offers the opportunity to have a real impact in the healthcare sector.

Qualifications

• 0-2 years of experience in product management or customer support.
• Strong analytical skills to translate data into insights.
• Basic understanding of the healthcare industry.

Responsibilities

• Provide exceptional customer support to improve user experiences.
• Support product lifecycle from ideation to launch and optimization.
• Collaborate with design teams to create user-centered designs.
• Use analytics to prioritize features and measure product success.
• Conduct market analysis to capture market share.

Skills

Analytical skills

Communication

Teamwork

User-centered design

Customer support

Education

Bachelor's degree in Business, Healthcare Administration, Engineering or related

Job description

Overview

We are on a mission to transform healthcare in the Philippines. We believe in innovation and excellence, and we\'re looking for passionate individuals to join our team. As a Junior Product Support Specialist, you will play a crucial role in ensuring unparalleled customer satisfaction and service excellence.

Responsibilities

• Customer Service Immersion: Immerse yourself in the customer service role to better understand the product and customer needs; provide exceptional customer support to gain firsthand insights into user experiences and challenges; use your customer service experience to inform product improvements and innovations.
• Product Development and Lifecycle Management: Support aspects of the product lifecycle from ideation to launch and post-launch optimization; implement best practices for product development, including agile methodologies, user-centered design, and data-driven decision-making; ensure the timely delivery of high-quality products that meet user expectations and business objectives.
• User Experience and Design: Champion the user experience, ensuring our products are intuitive, engaging, and delightful to use; collaborate with design and UX teams to create user-centered designs that solve real problems and drive engagement.
• Data-Driven Decision Making: Utilize analytics and user feedback to inform product decisions and prioritize features; assist in establishing and tracking key performance indicators (KPIs) to measure product success and identify areas for improvement.
• Market and Competitive Analysis: Conduct market and competitive analysis to stay ahead of industry trends and competitor offerings; identify and act on opportunities to differentiate our products and capture market share.

Qualifications

• Bachelor\'s degree in Business, Healthcare Administration, Engineering, or a related field.
• 0-2 years of experience in product management, customer support, or a related role, preferably in the healthcare or technology sectors.
• Strong analytical skills with an ability to translate complex data into actionable insights.
• Excellent communication and teamwork skills.
• Basic understanding of the healthcare industry, including regulatory and compliance requirements.
• Strong UX and design sensibilities, with a keen eye for detail and user-centered design principles.
• Passion for innovation and a desire to make a positive impact in the healthcare sector.