Product Quality Vigilance, Quality Engineer

Johnson & Johnson Innovative Medicine; Taguig; On-site; PHP 900,000 - 1,800,000; Full time

Job summary

Johnson & Johnson Innovative Medicine is seeking a QA/QC professional to lead complaint investigations and drive risk management across manufacturing sites in a global setting.

The role requires strong regulatory knowledge, cross-functional collaboration, and the ability to guide internal teams on QSR-compliant investigations and data-driven decision making.

Qualifications

• 5+ years in QA or QC in pharma/medical devices.
• Knowledge of medical safety environment and regulations.
• 5+ years in Medical Device or Pharmaceutical industry.
• 2.5+ years in Complaint Management, Post Market Vigilance, Risk Management or Compliance preferred.
• Supervisory experience desirable.
• Global mindset and project management skills.
• Effective written and verbal communication.

Responsibilities

• Lead and support holistic complaint investigations for Innovative Medicine Drug Products.
• Coordinate and support failure investigations and submission of Medical Device Reports.
• Act as Single Point of Contact (SPOC) of PQV for Manufacturing Sites.
• Support internal and external audits and inspections.
• Drive data-driven risk management and decision making.
• Provide guidance on QSR requirements for product complaint investigations.
• Educate/train partners on complaint investigation processes.

Skills

Coaching

Consistency

Controls Compliance

Critical Thinking

Data Savvy

Engineering

Quality Control Testing

Quality Standards

Quality Systems Documentation

Quality Validation

Lean Supply Chain Management

ISO 9001

GAMP

Process Improvements

STEM Application

Technologically Savvy

Science

Technology

Education

BA/BS in technical, scientific or engineering disciplines

MA/MS/MBA in technical, scientific or engineering disciplines desirable

Job description

At Johnson & J&N we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com.

As guided by Our Credo, Johnson & J&N is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & J&N, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Supply Chain Engineering

Job Sub Function

Quality Engineering

Job Category

Scientific/Technology

All Job Posting Locations

Beerse, Antwerp, Belgium, Taguig, National Capital Region (Manila), Philippines, Turnhout, Antwerp, Belgium

Job Description

Essential Job Duties and Responsibilities

• Site PQV consultant for investigations.
• Lead, conduct and support holistic complaint investigations support for Innovative Medicine Drug Products
• Coordinate and support Failure investigations and assist in the processes for submission of Medical Device Reports.
• Act as Single Point of Contact (SPOC) of PQV for Manufacturing Sites.
• Back-up other SPOCS (cross train on other site products and processes).
• Partner with Site to raise awareness of Aging/coming due/prioritization
• Involved with Complaint related site escalations (aware all escalation to see if any impact to future complaints).
• Communication of sites issues and opportunities to E2E Team.
• Execute statistical / data-driven processes and documentation to support controlled risk management and decision making. Ensures appropriate statistical/data-driven decision making is incorporated into processes.
• Participate in signal trend evaluations relate to site products (involvement).
• Partner with customers (Manufacturing Sites, PDMs, Contact Center (LOCs), Global Medical Safety, Marketing, Sales Administration, Brand Protection, EQ, PQM, etc.) to gain knowledge of products and processes.
• Improve existing methods and processes for conducting product investigations.
• Evaluate information from a technical perspective to ensure appropriate analysis, investigation and failures modes have been analyzed and documented prior to complaint closure.
• Execute transactional tasks to support complaint management process (data collection/correction/ upload, etc.)
• Support internal and external audits and inspections.
• Lead project for Product Quality Vigilance, collaborate across departments and sites.
• Actively manage consumer relationships (with manufacturing sites, LOC´s, Product Quality Management, GMS, JJQS, IT, etc.).
• Provide guidance and expertise to internal and external partners for the interpretation, implementation, and execution of QSR requirements related to product complaint investigation.
• Drive technical and process improvement and influence change.
• Solicit customer feedback.
• Educate/Train /Support on Product and Process knowledge relate to site responsible (E2E).
• Create and maintain work instructions and standard operating procedures relative to root cause investigation for complaint management processes.
• Develop and deliver training for colleagues and partners on complaint investigation process, and product specific information.
• Supports the technical writing and provides analytical support in correct investigation outcome interpretation to answer Health Authority Requests related to Complaint Handling.

Minimum Qualification

• 5+ years of experience including Quality Assurance and/or Quality Control, including experience in Pharmaceutical and/or Medical Device or other related highly regulated industry.
• Knowledge of medical safety environment and regulation.
• 5+ years of related experience in Medical Device or Pharmaceutical industry required.
• 2.5+ years of experience in Complaint Management, Post Market Vigilance, Risk Management or Compliance preferred.
• Supervisory experience desirable.
• Global mindset and demonstrated ability for change initiatives, project management, and develop strong working relationships knowledge of and experience with regulatory requirements
• Ability to communicate effectively verbally and in writing (technical and persuasive).
• Ability to present to multiple levels and department within the organization.
• BA/BS in technical, scientific or engineering disciplines required.
• MA/MS/MBA in technical, scientific or engineering disciplines desirable.
• Green Belt (Six Sigma) desirable or other investigation training required, Black Belt (Six Sigma) CQE (ASQ) certification preferred.

Required Skills

Coaching, Consistency, Controls Compliance, Critical Thinking, Data Savvy, Engineering, Financial Competence, Good Automated Manufacturing Practice (GAMP), ISO 9001, Lean Supply Chain Management, Leverages Information, Process Improvements, Quality Control Testing, Quality Standards, Quality Systems Documentation, Quality Validation, Science, Technology, Engineering, and Math (STEM) Application, Technologically Savvy

Preferred Skills

Coaching, Consistency, Controls Compliance, Critical Thinking, Data Savvy, Engineering, Financial Competence, Good Automated Manufacturing Practice (GAMP), ISO 9001, Lean Supply Chain Management, Leverages Information, Process Improvements, Quality Control Testing, Quality Standards, Quality Systems Documentation, Quality Validation, Science, Technology, Engineering, and Math (STEM) Application, Technologically Savvy