Product Performance Manager - GLife and Webpay

GCash; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

GCash is seeking a Product Performance Manager to enhance processes, support product launches, and ensure quality service levels. The successful candidate will collaborate across teams in a dynamic environment committed to changing the financial landscape in the Philippines. Join GCash, the leading FinTech company, and take the next step in your career with competitive benefits and growth opportunities.

Benefits

Career growth opportunity

Dynamic and collaborative team environment

Competitive compensation and benefits package

Qualifications

• Strong leadership potential required.
• 1-3 years experience in Product and Project Management.
• Experience in fintech, banking, or financial services preferred.

Responsibilities

• Champion process improvements for scalability and efficiency.
• Ensure after-sales support and cross-functional collaboration.
• Drive compliance with policies and regulatory standards.

Skills

Leadership

Project Management

Process Improvement

Education

College Graduate

Job description

Product Performance Manager - GLife and Webpay

Product Performance Manager - GLife and Webpay

Product Performance Manager - GLife and Webpay

Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!

The Product Performance Manager will be responsible for driving process enhancements and ensuring the successful launch and after-sales support of products within the B2C Product division. This role will involve managing cross-functional collaboration, ensuring high product service levels, and maintaining compliance with policies and regulations. The manager will work closely with teams across the organization to support product launches, improve processes, and ensure that business objectives are met.

Roles and Responsibilities

A. Core Responsibilities:

• Process Enhancements: Champion process improvements to support scalability and efficiency.
• After Sales Support: Collaborate with cross-functional teams to ensure support teams understand new product launches, marketing promotions, and effectively address inquiries.
• Documentation & Enhancement: Drive process and policy documentation based on insights, customer feedback (internal and external), and industry best practices.
• Launch Readiness: Focus on the launch readiness of products and ensure they comply with internal policies and regulatory standards.
• Quality Control: Ensure high-quality product service levels, minimizing transaction errors and reporting issues with partners.
• Cross-functional Collaboration: Work closely with enterprise sales, commercial enablement, operations, trade assurance, and other teams (e.g., CXM, Finance, BI) to ensure business objectives are met.
• Task & Project Management: Manage ad hoc tasks and projects as needed, ensuring alignment with business goals.

B. Qualifications

Educational Background:

• College graduate with strong leadership potential.

Experience:

• 1-3 years of work experience in Product and Project Management.
• Experience in the fintech, banking, financial services, or similar industries is preferred.

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package

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