Product Operations Leader: Scale & Strategy

Globe Telecom, Inc.

Caloocan

On-site

PHP 2,000,000 - 3,500,000

Full time

4 days ago

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Benefits offered by this job

Career growth opportunities

Collaborative team environment

Competitive compensation and benefits

Job summary

GCash is seeking a Product Operations Head to lead the Product Operations function, ensuring products run efficiently, reliably, and at scale while supporting business growth. The role drives cross-functional coordination across Product, Finance, Operations, Compliance, CX, and partners, overseeing feedback, requirements, issues, and operational blockers.

It identifies bottlenecks, improves workflows and controls, and drives automation to reduce manual intervention and business disruption.

Qualifications

Bachelor’s degree in Business, Engineering, CS, Finance, or related field.
5-10+ years of relevant experience in Product Operations, Business Operations, Product Management, Payments, or Fintech.
4-6+ years in people leadership.
Basic understanding of software and APIs (no coding expertise needed).
Critical and analytical thinker.
Data-driven decision making.

Responsibilities

Lead Product Operations & Strategy: Own the product vision and roadmap, translating business strategy into product strategy and ensuring products achieve targeted success and operational performance.
Customer & Partner Experience: Ensure products are intuitive, reliable, and responsive to customer and partner needs, including effective handling of in-app experiences, API issues, feedback, and requirements.
Operational Excellence & Cross-Functional Delivery: Lead coordination across Product, Finance, Operations, Compliance, CX, and partners; improve workflows, controls, monitoring, and automation while delivering projects and enhancements on time.
Leadership, Problem-Solving & Performance Management: Build and lead high-performing teams, provide leadership with regular reporting and recommendations, proactively resolve operational and product risks, and address unforeseen issues or critical project blockers to maintain product health and business continuity.