Product Operation Support Engineer

Schneider Electric; España; Hybrid; PHP 2,799,160 - 4,198,740; Full time

Benefits offered by this job

Flexible schedule

Hybrid work model

Health and wellness platform

Gympass membership

Life insurance

Flexible remuneration plan

Job summary

Schneider Electric is hiring a technical expert to lead product field failure investigations in Romblon, España. The candidate should possess a Bachelor's degree in Electrical/Electronics Engineering and have at least two years of relevant experience. This role supports hardware development and collaborates with global teams to enhance product quality.

The position offers a hybrid work model, flexible schedule, and numerous benefits including health insurance and gym memberships.

Qualifications

• Minimum two years of product hardware development experience, preferably in protective relays and modular products.
• Proficient in the complete hardware development lifecycle.
• Strong knowledge of protection & control products, especially in distribution automation.

Responsibilities

• Lead customer product field failure investigations.
• Identify patterns or hardware design weaknesses.
• Provide high-quality technical support to business areas.

Skills

Electrical/Electronics Engineering

Product hardware development experience

Teamwork in a multi-site development environment

8D problem-solving process

Documentation skills

Education

Bachelor's degree in Electrical/Electronics Engineering

Job description

Overview

We are your Energy Technology Partner, driving efficiency and sustainability through electrification, automation, and digitalization across industries.

Location & Reporting

Based in Sevilla, Spain (option available for the UK) and reporting to the Europe POST Manager. Interaction with repair activities in Riga and Bangalore and expert centers in UK and China.

Role & Responsibilities

• Lead customer product field failure investigations and perform root cause analysis to component level using 8D methodology.
• Provide Technical Expert Assessment reports (TEX) in 8D format.
• Identify patterns or hardware design weaknesses, propose solutions in collaboration with global hardware design teams, L3 technical support, and quality teams to confirm root cause and implement corrective and preventive actions.
• Offer technical support to production and repair activities when hardware failure trends are identified.
• Support global R&D with component obsolescence work, alternative component selection, and test planning.
• Assist in addressing hardware design issues during verification, validation, and EMC testing of new and existing designs.
• Build knowledge of Schneider Electric distribution automation products and provide high‑quality technical support to all business areas, continuously improving customer satisfaction and product quality.

Skills & Qualifications

• Bachelor’s degree or higher in Electrical/Electronics Engineering (analog and digital).
• Minimum two years of product hardware development experience, preferably in protective relays, RTUs, modular products involving protection, control, measurement, communication protocols, EMC design, and test.
• Proficient in the complete hardware development lifecycle, including identification of design weaknesses, design for manufacturing and test, and understanding of manufacturing processes.
• Experience with 8D problem‑solving process and Failure Mode and Effect Analysis.
• Strong teamwork in a multi‑site development environment.
• Knowledge of protection & control products (focus on distribution automation ranges).
• Ability to produce high‑quality documentation for internal and external distribution.

Benefits

• Flexible schedule with adjustments to accommodate personal needs.
• Hybrid work model allowing remote work.
• Additional vacation days and floating holidays.
• Sabbatical opportunity up to 2 months (unpaid).
• Family leave policy with flexible paid conditions.
• Health and wellness platform with virtual medical care and psychological support.
• Gympass membership for access to gyms and sports centers.
• Medical services at workplace.
• Shareholder opportunity through company equity program.
• Recognition program with points redeemable for gift cards.
• Life insurance.
• Flexible remuneration plan including health insurance, meal vouchers, childcare vouchers, transportation vouchers, training, and more.
• Exclusive online store discounts on Schneider Electric products.
• Discounts at partner retailers and services through Club Schneider.
• Company‑subsidized volunteer programs.

Equity & Ethics

Schneider Electric is an Equal Opportunity Employer and upholds the highest standards of ethics and compliance. Our Trust Charter demonstrates our commitment to integrity, safety, sustainability, quality, and cybersecurity.

How to Apply

Submit an online application. This position will be posted until filled.