Product Delivery & Management Head

EastWest Bank; Makati; Hybrid; PHP 2,500,000 - 3,500,000; Full time

Job summary

EastWest Bank seeks a Product Delivery & Management Head to lead product innovation in digital banking. The ideal candidate will have at least 10 years of experience, and will be responsible for driving customer-centric product strategies while leading a high-performing digital product team in Makati. This role is pivotal for enhancing customer experiences and integrating third-party services for a comprehensive banking solution.

Benefits

Career development and training opportunities

Competitive salary package and benefits

Performance-based incentives and recognition programs

Opportunity to work with industry experts

Defined career progression paths

Qualifications

• Minimum of 10 years of cumulative experience in tech-based industries, digital startups, and banking.
• At least 5 years in an executive leadership role.
• Proven expertise in driving innovation and managing product/channel.

Responsibilities

• Lead digitization and onboarding of bank products across customer segments.
• Manage development and lifecycle of digital banking products.
• Champion digital customer experiences through superior design.

Skills

Leadership

Communication

Collaboration

Critical Thinking

Problem Solving

Education

Bachelor's Degree in Management, Technology or related field

Job description

About the Job

Locations: Makati

Corporate Title: Assistant Vice-President to Senior Assistant Vice-President

Work Arrangement: Hybrid

Our Digital Products and Channels team is looking for experienced professionals to join us in Makati for the role of Product Delivery & Management Head.

In this role, you will lead the Project Management Office, Bank Marketing, and IT teams to drive product conceptualization, design, execution, maintenance, and innovation across all digital banking services. You will oversee the development and delivery of world-class customer experiences by managing end-to-end CX/UI/UX, prioritizing product builds, and ensuring seamless integration with internal systems and third-party open banking partners.

Going Further For You.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

At EastWest, we empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiatives. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

For 30 years, EastWest has emerged as one of the most consumer-focused universal banks in the Philippines. EastWest is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

What the role will entail

• Lead the digitization and onboarding of bank products across relevant customer segments and channels, applying customer-centric design thinking.
• Manage the development and lifecycle of digital banking products and services, including fund transfers, bills payment, and multi-product digital platforms like EasyWay, KOMO, and EWB websites.
• Drive innovation by launching new digital products and partnerships, including the acquisition and integration of third-party value-added services (e.g., insurance, investment platforms).
• Champion exceptional digital customer experiences through superior CX/UI/UX design, ensuring seamless and consistent user journeys across all digital touchpoints.
• Leverage data analytics and customer insights to inform product strategies, improve engagement, and identify risks and opportunities.
• Oversee product development and testing processes to ensure timely, high-quality releases aligned with customer needs and market trends.
• Build and lead a high-performing digital product team, setting strategic direction, fostering collaboration, and driving a culture of innovation and continuous improvement.

What we're looking for

• Bachelor's Degree in Management, Technology or related field
• Minimum of 10 years of cumulative experience across technology-based industries (e.g., IT, Telco), digital start-ups, and banking and/or Fintech
• At least 5 years in an executive leadership role within the above sectors, demonstrating strategic and operational expertise
• Proven expertise in digital technologies, regulatory frameworks, and product/channel management, with a strong track record of driving innovation, business growth, and data-informed decision-making.
• Exceptional leadership, communication, and collaboration skills, with a commitment to integrity, critical thinking, inclusivity, and delivering results aligned with strategic business objectives.

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth