Product Coordinator

Goway Travel; Manila; Hybrid; PHP 279,000 - 324,000; Full time

Benefits offered by this job

Personal days off

Birthday off

Medical, dental, and vision coverage

Travel discounts

Job summary

Goway Travel in Manila seeks a Product Coordinator to manage supplier contracts and maintain rate/content updates for the regional portfolio.

You will enter contracts into the system, perform quality checks, and ensure timely revisions while coordinating with Reservations, Sales, and Operations. Strong English communication and organizational skills are essential in a hybrid work setup.

Qualifications

• Must read/write/speak English.
• Travel and Tourism Certificate is an asset.
• One to three years of work-related experience.
• Relevant travel industry experience preferred.
• College degree preferred; High School diploma required.

Responsibilities

• Load, maintain, and update supplier contracts in the system.
• Manage workload and prioritize tasks per Product Team Lead directives.
• Perform quality checks for accuracy, compliance, and completeness.
• Escalate system or technical issues to leadership as needed.
• Collaborate with leadership to implement process improvements.
• Address contract-related questions with Reservations, Sales, Operations.
• Communicate in English via phone, video, and email.

Skills

Team player

Organizational skills

Problem-solving

Interpersonal skills

Multitasking

Excellent English communication

Detail-oriented

Deadline-driven

Computer skills

Education

High School diploma

College degree preferred

Travel and Tourism Certificate asset

Tools

Microsoft Office

iVector system

Contract loading system

Job description

Job Description:

Job Type: Full Time

Location: Manila Remote/Hybrid

Reporting to: Product Contracts Manager

Salary: Php 25,000 - Php 29,000

Role Type: Replacement

Job Purpose

Reporting directly to the Product Contracts Manager, the Product Coordinator is responsible for the general administration of all products relevant to the region. Key duties include entering and maintaining supplier contracts in the system, performing quality checks, and ensuring all rate updates, content changes, and contract revisions are processed accurately and within established timelines.

What will be your key responsibilities?

• Load, maintain, and update supplier contracts in the operating system accurately and within deadlines.
• Manage workload effectively and prioritize tasks based on directives from the Product Team Lead.
• Perform quality control checks to ensure accuracy, compliance, and completeness of loaded products.
• Escalate technical or system issues to the Product Team Lead or Assistant Team Lead as needed.
• Collaborate with leadership to identify and implement process improvements.
• Work with team members to resolve reservation issues caused by contract-loading errors.
• Communicate clearly with internal teams (Reservations, Sales, and Operations) to address contract-related questions and concerns.
• Communication through multimedia - telephone, video conferencing, and email in English for collaboration is required.

What are we looking for?

• A team player.
• Strong organizational and problem-solving skills.
• Good interpersonal skills.
• Flexible and with the ability to multitask.
• Excellent Math.
• Excellent verbal & written English communication skills.
• Highly detail-oriented with an ability to concentrate for an extended period of time.
• Ability to identify and solve a problem or issue.
• Excellent computer skills, including proficiency in Microsoft Suite.
• Previous experience with interpreting and loading contracts into a database is beneficial.
• Previous knowledge of land contracts and destinations that Goway sells is beneficial.
• Ability to work to deadlines.
• Previous knowledge of the iVector system is beneficial.
• Excellent investigative skills for database/contract issues in an electronic format.
• One (1) to three (3) years of work-related experience
• Must read/write/speak English.
• College degree preferred.
• A High School diploma is required.
• Relevant travel industry experience preferred.
• Travel and Tourism Certificate is an asset.

What can you expect from Goway?

Imagine Working For a Company Where Your Career Feels Like An Adventure. At Goway, You’ll Join a Global Community That Supports One Another

• We offer a competitive salary accompanied by performance incentives, and we place real importance on time away from work, such as paid personal days for when life calls for them and your birthday off each year.
• Your future matters to us, so we match your RRSP contributions and provide comprehensive medical, dental, and vision coverage.
• Our commitment to professional growth means you’ll have access to continuous learning and industry-leading training that keeps you at the forefront of travel innovation.
• Travel is in our DNA, so you’ll enjoy exclusive perks and discounts on worldwide getaways.
• Since we operate across Toronto, Vancouver, Los Angeles, Manila, Sydney, and beyond, you’ll collaborate across cultures and shape a career path that reflects your ambitions.
• Goway is an equal-opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone. We appreciate every applicant’s interest. Please be advised that only those selected for an interview will be contacted.

About Goway

Founded in Toronto in 1970 by Australian economist Bruce Hodge, Goway has evolved from a one‑person dream into a family‑owned global leader in tailor‑made travel. With our headquarters in Toronto and hubs in Vancouver, Los Angeles, Sydney, and Manila, our team of over 700 talented employees designs travel experiences in more than 115 countries across all seven continents. We’re united by a passion for travel and are committed to doing the right thing: supporting diversity, equity, inclusion, and sustainable tourism that enriches local communities. Whether working remotely or side by side in one of our offices, we operate as one forward‑thinking team, transforming wanderlust into life‑changing adventures for our fellow Globetrotters. Discover more at goway.com.