Product Consultant, Client Services — Hybrid, Global Support

Morningstar Credit Ratings, LLC; Hinoba-an; Hybrid; PHP 594,000 - 990,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Morningstar India Private Ltd. seeks a Product Consultant to join our Global Client Support team in Mumbai. You will work directly with enterprise clients to resolve critical issues and expand Morningstar’s offerings, collaborating with product management, solutions, and sales.

The role requires strong analytical skills, Excel proficiency, and the ability to work long hours during quarterly reporting periods in a fast-paced environment.

Qualifications

• 2-3 years of relevant experience in financial services or capital markets.
• Strong English written and verbal communication skills.
• Ability to work independently under deadlines and in global 24x7 support.
• Experience handling enterprise client queries with contractual timelines.
• Knowledge of financial products (stocks, funds, commodities) is preferred.

Responsibilities

• Provide best-in-class service to all incoming client queries related to Morningstar products.
• Maintain expert knowledge of Morningstar products and act as a client consultant.
• Escalate issues professionally and follow up on all outstanding queries.
• Coordinate with Data, Engineering and Implementation teams to ensure timely delivery.
• Ensure adherence to service levels and promote strong client advocacy.

Skills

API Testing

Data mapping inspection

JSON/XML reading

Splunk

FTP delivery

IP whitelisting

Fund Universe knowledge

Education

Bachelor's degree or equivalent

Tools

Postman

Job description

Morningstar India Private Ltd. seeks a Product Consultant to join our Global Client Support team in Mumbai. You will work directly with enterprise clients to resolve critical issues and expand Morningstar’s offerings, collaborating with product management, solutions, and sales.

The role requires strong analytical skills, Excel proficiency, and the ability to work long hours during quarterly reporting periods in a fast-paced environment.